Several companies have a policy that guides their business with their customers. Return of a company’s equipment, especially when it involves communication companies, may be required after using the product for some period due to some reasons guiding their business policy. Frontier company is one of those companies. Frontier (formally known as citizen Utility company & Citizens communications company) is an American telecommunications company established 1935 in the year. This article will explain the essential steps you need to take to return Frontier equipment.
For some reason, for instance, upgrade or change of service provider, you may be required to return frontier equipment either to get a new one for another device or close of agreement/frontier internet service. The company has simplified the process of returning equipment by partnering with one of the best available courier services in the country named UPS and by establishing many outlets around the country. The following paragraph will discuss the required steps for the Frontier equipment return process.
Steps to return Frontier equipment
Step 1: Notify the Customer Support team: To successfully return frontier equipment, you need to inform the support team via 1.800.921.8101 of your intention to cancel or upgrade your services. You will be asked to provide your account number and then advise on the equipment to be returned. Some of the equipment includes QIP, Broadband Routers, e.t.c.
Step 2: Identify the devices: The next point of action after the above is to switch off the Frontier services and ensure that the items are in good condition.
Step 3: Receive a QR code: After informing the frontier support team of your intention, the frontier will send an email or text message to you containing a QR code that you will use to process the equipment return. However, if you do not have a UPS store nearby, request shipping boxes and this will be sent to you (within 5-7 working days) with a UPS return mailing label. If you do not receive an email or text message within the stipulated period, you should follow up with Frontier through the customer representative’s number.
Step 4: Pack Up the equipment(s): Ensure to properly pack all the equipment as instructed. If you are using mailing boxes, affix the UPS return label(s) on the box. If the returned equipment is broken, or not complete, you will be billed for it. You can use a bubble wrapper to safely guide the devices and secure the contents with strong tape to prevent the box(es) from falling apart.
Step 5: Return of equipment: If you are using UPS Store, locate their nearest office, bring in the QR code received for scanning to verify the equipment returned. If you are using a mailing box(es), follow the instructions in the box and take the packed boxes containing the equipment to an authorized UPS dealer for shipping. Ensure to get a receipt or tracking number and keep it safe for reference purposes.
Step 6: Receives of Equipment by Frontier: Once your returned equipment is being received by Frontier, you will be notified accordingly. A call can also be put across to them to follow up and for confirmation. The Frontier will check the state of the equipment to ensure the device is still functioning.
Important information about Frontier return process
According to Frontier company’s policy, if you have cancelled your service before the lease period is over, you will bill for pre-term cancellation. Therefore, users are advised to cancel at the end of the agreed period.
Penalty for not returning Frontier items
- You will incur some charges if you exceed the agreed return period.
- You may be required to pay a late return fee of $150/equipment.
Bottom line
Frontier is one the largest, most reliable internet providers with many advantages, available in over 25 states in the country. For some reason, either upgrade or change of service provider, you may be a need for you to return frontier equipment, Frontier has simplified the equipment return process. This can be done by accessing USP Stores and dropping the equipment, which is then shipped to the company free of charge. Ensure to be proactive and meet the timelines provided. Run from late return fees by returning the package on time.
Frequently Asked Question (FAQs)
- Does frontier have good WIFI?
Frontier has a speedy WIFI network, having a fiber-optic network that gives up to a speed of 1000Mbps.
- Will I be charged for not returning frontier equipment on time?
Customers are advised to return equipment within 30days after notification of upgrade of service or cancellation. Failure to return equipment attracts an extra fee of $150/ equipment.
- Does frontier have a cancellation fee?
Yes, if the customer ends the service agreement with frontier before the agreed period.
