The online marketplace to deliver and order food in over 25 countries with 580,000 restaurant chains. This worldwide online food delivery organization was founded in 2001 by current CEO Peter Duffy. The headquarters of the organization is in the United States. If you are a big fan of takeaways from free-standing restaurants, Just Eat will help you by searching your nearest restaurant and placing an order. Let’s know about Just Eat Customer Service.
You can contact customer care at +353(0) 1 8727863. The Live Chat option is available for online services on mobile apps. Just Eat also provides customer care via email and a web page is also available. Just eat does not provide any in-store customer service for their products.
The International Headquarters:-
Just Eat Takeaway.com N.V
Oosterdoksstraat 80
1011 DK Amsterdam
The Netherlands.
Customers care about the website:-
You can contact Just Eat customer care on their website. Click on the contact option and fill out the form by providing details of your problem at https://justeattakeaway.com.
You can contact customer care on the website to cancel your order online.
Online store customer care of just eat:-
The kitchen necessities and restaurant establishment products are available on the Just Eat online store. Online store product details and guide is available at https://shop.just-eat.com/. If you want to discuss any problem related to online store products, contact through email at shop@just-eat.co.uk. Just Eat online store exclusive Partner Marketplace serves you with:
- Meal wrapping
- Bags for distribution
- Marketing resources and promotions
Opening hours of customer care:-
Customer care services are open from 7 am to 12 am for Monday to Wednesday while 7 am to 1 am for Thursday to Sunday. The chat section is available from Monday to Friday between 8 am to 6 pm and Saturday between 9 am to 1 pm.
Order cancellation:-
You can contact customer care by phone, email, and webpage for the order cancellation process. Contact customer care at their phone number or direct contact with restaurant services.
- The fastest way to cancel your order is to contact a restaurant on their phone number available at the order confirmation email or Just Eat customer care.
- For the Just Eat customer care phone call, you have to provide details about your order and the reason for the order cancellation.
- If you cancel your order before the restaurant starts to prepare your meal, you will not be charged. But if you want to cancel an order after the food is prepared, you have to pay.
Complaint on Just Eat:-
If you want to complain about the services of just eat, you can leave a review by using your just eat account on the mobile app. Select the order you add a review, write your experience about the order and send it to the company.
- If the company delivers the wrong items, get photographic evidence of your order and contact customer care by your account.
- If your order is damaged, claim a refund within 48 hours at the website or email by delivering proof of evidence.
- If your order doesn’t appear within time contact customer care by chat or other methods. You can follow your order to get the progress of your order.
Items exchange and refund policy on Just Eat
The company provides amazing refund and switch policies. You can refund or exchange items within 7 labor days after purchase. The items must be in eccentric packaging. However, you have to pay the return cost. The cost will rely on your order. The customer care team will give you details of that.
Conclusion
Just eat provides customer care through phone numbers, email, and live chat. If you face any difficulty with your order, you can live chat with customer care through the mobile phone app. For any problem regarding products from the just eat online store, you have to contact us by email at (shop@just-eat.co.uk). The in-store customer care for food delivery or products is not available.
FAQ
How to order food at Just Eat?
- You have to install the Just Eat app on your phone.
- Create your account on the Just Eat app.
- Mark on required items and click check out.
- You can pay online by credit card, or debit card, and cash on delivery is also available.
If you have any difficulty while ordering, make sure to contact customer care Live Chat.
How to make money back from the Just Eat order?
If you cancel your order and want to take money back, paid by any online payment method like debit card, credit card, PayPal, Google Pay, or Apple Pay, your money will be back within 2-14 days. If you can’t get money by the due date, contact customer care through email.
Why does Just Eat have such high rates?
The rates on Just Eat are usually higher when you order from top restaurants. For independent orders, the price is reasonable. Just Eat charges 50p per order as a fixed admin cost. The commission rate is low, just 14% on every single order.
