All customers’ queries and questions are answered and resolved within 24 hours. Furthermore, the customers can reach the customer service support within minutes by the chatbot and international hotline.Koodo offers its customers 24/7 customer service support with self-service, koodo assists, koodo community, hotline, and help page. The customer can resolve all their queries and questions regarding account management, phone troubleshooting, and basic how-to. More details regarding koodo customer services are given below.
Details about koodo customer service.
Overview: Koodo was founded by Telus in 2008 as a Canadian flanker brand most focused on the young population. Koodo mobiles have been part of Telus and were able to offer its customers prepaid, postpaid, and wireless phone services at an affordable and low-cost rate with extensive coverage and strong network connection all around the country with excellent voice and data plans for them to choose from. Koodo provides its customers with 24/7 customer services support to answer and resolve all their queries and questions regarding any issue they face regarding the account, phone trouble, or fundamental issues. The customer can have their issue resolved within 24 hours.
Koodo customer service:
Koodo offers its customers various customer service support to get their queries and questions resolved at their convenience. Whether it’s an account issue, phone troubleshooting, or a fundamental problem with mobile setup and start, following are the customer service support provided by the Koodo to its customers:
- Chatbot or Koodo assist: Koodo assist is a chatbot artificial intelligence that provides the customer with instant help with a basic account or phone issue. The customer can directly ask the koodo to assist their query or question. It will analyze them and try to direct the customer to the answer with the most appropriate way to resolve their issue. To access the Koodo assists, customers can directly open the koodo service app and click on the koodo assist. The customer also accesses the koodo assists via the koodo customer service support website- “koodomobile.com/en/help” and clicks on the koodo assists.
- Self-service: The customer can also self help themselves by using the self-service system on the koodo service app or online at the koodo website- “www.koodomobile.com “and log in using their mobile number. The customer can efficiently resolve their issues like voice charges, data charges, login problems, phone troubleshooting, changing your plan, bill payment, number transfer. Self-service is charge-free.
- Koodo community: Koodo community is a particular group made for the customer to directly ask and engage with other customers of the koodo users for help and answer their queries and questions. The customers can also get a good recommendation for their koodo mobile. The customers can join the koodo community by accessing their koodo service app or logging in at the koodo website- “community.koodomobile.com.” The community will respond within 15 minutes of asking them in the group.
- Help page: Koodo has created a help page for the customers to get their answers regarding their queries and questions by reading the page information. The customers can access these pages by visiting the koodo customer services website- “www.koodomobile.com” or by accessing the koodo service app and clicking on the help page in the customer services section.
- 24/7 hotline: Koodo offers its customers an international hotline- “1-866-995-6636” that can be used all around the world to get in touch with the koodo customers service support. The customer can also use the hotline to contact customer service support domestically. The hotline service will cost the customers charges to resolve the issue regarding their account, bill payment, plan change, phone troubleshooting, and reporting lost mobile. The expense is based on the type of service and the duration of the call. The customer query will be looked at and resolved within 24 hours of contact.
Benefits:
- Koodo offers its customers 24/7 customers service support to help them with their queries and questions.
- The customers can get in touch with the koodo customer services anywhere in the world by using a hotline.
- The customers can also help themselves using the koodo self-service and help page offered by the koodo service app or by login on the “www.koodomobile.com.”
Conclusion:
All queries and questions of the customer are answered and resolved within 24 hours. The customers can contact koodo customer service support 24/7 with the koodo service app or the koodo customer service website- “www.koodomobile.com.” Koodo offers its customers various customer service support options that include koodo assist, self-service, koodo community, help page, and 24/7 hotline to help them with their account issue, phone troubleshooting, and plan change. The customer will be charged for the hotline customer service by the type of service availed by the customer.
FAQS
Q- Time required to connect with koodo customer service?
- The customers can directly get in touch with the koodo customers service support using the koodo service app without delay, but hotline contact will take up to 10 minutes to connect.
Q-Are customers charged for customer service support?
- The customers are only charged for the hotline services. Other koodo customer service is entirely free to use.
