Next Mattresses Refund Policy

Are you stressed about searching for the next mattress refund policy, then you are at the right place? This article will guide you on the various factors of the refund policy of Next Mattresses. Most things can be returned in neat, unused condition and, if feasible, in their original packing. You must notify them within 14 days (starting the day following the day you get the products) if you wish to cancel or return your order, and you will have 14 days to return the things.

This service is free and accessible in most Next shops, except for the airport and Fabled locations. You need to bring your delivery note if you are returning an item to a shop.  However, some products cannot be returned to retailers. Products purchased in-store using Next Network Cards / Next Pay Card are not acceptable for Courier returns and must be returned to the store.

Next Mattresses Refund Policy

Next Mattresses Refund Policy

About the Cost

If you decide to switch to a different model, the cost of returning the item will be deducted from the amount to be reimbursed or levied as an additional fee. The price of these products varies depending on where you live and how big the item is. For example, A regular Double mattress to Mainland UK costs around £35+ VAT, although this varies depending on size and weight.

Courier service

Products must be returned in their original container; refunds may not be possible if tags have been removed. You must notify them within 14 days (starting the day following the day you get the products) if you wish to cancel or return your order, and you will have 14 days to return the things. For most returns taken from your home, Next costs £2 (£2.50 in Ireland only).

Returning an Order with Hermes Parcel Shop

Returns of new and unused fashion and small homeware (except electrical) can be made at a Hermes Parcel Shop. To return items, you’ll need to have the ‘peel off’ return tag from the original shipment notice. A return cannot be processed at a Hermes Parcel Shop without this. There is no need for special packing or a dispatch bag. The products should be packaged securely in a sealed envelope with a ‘peel off’ returns label attached to it. You’ll get confirmation that you’ve returned a package to a Hermes Parcel Shop.

Moncler, Versace, Dolce & Gabbana, and Monnalisa items, fresh flowers & plants, some wine & spirits, household appliances, copy of the Next Catalogue, and products for returning to Hammonds, Garden & Plants, and Gift Experiences will not be accepted for return by Hermes Parcel outlets. After the package has been returned to our Returns Center, a refund will be issued. This might take up to seven days. Returns are charged at a rate of £2 per return. If you pay for your order with a credit or debit card, such expenses will be deducted from your refund. The return charge would be applied to your account if you paid with your Next credit card. 

The Returns Policy’s Exceptions

Their return policy has the following exclusions. They are unable to accept returns through their airport or Fabled locations. Their stores do not accept returns of household appliances, Beaverbrook’s items, Hammonds’ products, Gift Experiences, or copies of the Next Directory through their stores.  

On big homeware, furniture, and upholstery products, a non-refundable collection charge of £30 will be levied if delivery is denied or collection is requested unless the goods are damaged or do not match the description provided. No refunds or exchanges will be given on things manufactured to your specifications, made to measure items, or unopened paint pots, including trial pots unless there is a manufacturing fault or the goods are not as requested.

Unless there is a manufacturing problem or the goods are not as requested, no refunds or exchanges will be provided on items produced to your specifications, made to measure items, or unopened pots of paint, including trial pots. Unwrapped or unopened pierced jewelry, cosmetics, toiletries, and beds cannot be returned unless they are damaged for hygienic concerns.

Food, plants, beverages, and fresh flowers cannot be returned since they are perishable. The shoe-fitting gadget for kids is non-refundable. If the seal on a product that includes a security sticker warning that the product cannot be returned once the sticker is removed is broken, no refund or exchange will be given unless your legal rights are infringed.

Refund Cards 

Refund Cards are credited with the value of returned products and may only be used to pay for goods purchased by the receiver at participating Next Retail locations. This card cannot be used to make purchases from Next Online or Little Label, to pay off a credit card, or to purchase Gift Cards or E-vouchers over the internet.

They may ask for your address before you receive the card, which they will keep on file to track how your refund policy is being used. At the time of redemption, you may be requested to authenticate your address, and if it does not match the address previously supplied, they have the right to refuse to accept the card.

When the card is presented, the amount of the transactions will be taken from the balance on the card; any remaining balance can be used for future purchases. Purchases and refunds made outside of the United Kingdom are converted at the current daily rate.


Above are the factors in which you can know the refund policy of the NEXT mattresses. If you are going to buy any product then make sure to check its return policies beforehand.


1) How many days do you have to return to Next?

You must notify them within 14 days (starting the day following the day you get the products) if you wish to cancel or return your order, and you will have 14 days to return the things.

2) How do I return something to Next?

Choose the reason code that corresponds to the item(s) you’re returning.

Remove the completed returns note and insert it inside the parcel with the item(s) you’re returning (this is critical since we won’t be able to process a refund without it).

Next Mattresses Refund Policy

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