Yoox is an online retailer chain in the fashion industry. The company was instigated on 5 October 2015. It is headquartered in Milan, Italy. According to a 2016 report, the company made a revenue of $1.82 billion. Federico Marchetti is the founder of Yoox. Con-temporarily, the company is serving 180 countries. Yoox customer service is an Italian online retailer industry. Let us know more about the fashion service provided by Yoox customer service.
Need assistance with something? Yoox customer service is here to help you, whether it is regarding the returning policy or anything else. Simply contact them at 1-855-529-4494 or fill out the query form on their website. The article covers the frequently asked questions of customers, which will be helpful for them.
Customer service
Have any queries? Don’t worry, Yoox is here to help you with any of your queries. You can simply visit the store between Monday to Friday, anytime between 9 am to 11 pm. An alternative is to directly call the customer care service at the toll-free number 1-855-529-4494. You can contact the customer service department any day excluding the weekends or any kind of holiday. You can simply visit the Yoox website and fill out the customer query form and enter the inconvenience you are facing then submit it. The company will try to respond as soon as they can. The frequently asked questions of customers are discussed, below which will be useful for them. Here we see about the yoox customer service.
Does Yoox offer a return policy to the customers?
Yes, the return policy is applicable. If you want to return a product, then the period is within 60 days only. The process of returning the product is very convenient as you need to fill out the form and ensure that the product is in its original condition and the tags are not removed. You also have to attach your pre-paid return label with the product. Once the returned product reaches the warehouse, the condition of the product will get checked and if it does not meet the requirement, then the product will get returned to the customer. If the product meets the requirement then they will accept it and offer you a refund for it. It will take around 5-8 days for your return to get processed. One thing to be kept in mind is that items like swimwear, sunglasses, and clearance items are not eligible for return.
Do we have to pay extra for exchanging the product?
No, you will not be charged extra for exchanging the product. If you are not satisfied with the size or color, then fill out the return form and select the exchange option. As soon as you return the product to the warehouse, the company will send you an email confirming that your order is on its way and will be delivered to you soon. The exchange should get done within 60 days of the purchase date.
What payment methods are acceptable by Yoox?
The payment methods acceptable to my Yoox are as follows:
MasterCard
PayPal
Moneybox
Visa
American Express
Is the payment secure?
With the help of Trustwave and Geotrust-certified secure servers, all the payments of the Yoox customer service are secured. With each order, you will be asked to enter the CVV.
How to get the promotional codes?
The process of getting a promotional code is very convenient, you just need to subscribe to the YOOX.COM news. There are benefits of having a promotional code as you will get exclusive offers. You can use the YOOX CODE only once for every order. While paying for the purchase, apply your promotional code to get the offer.
What if the order is not delivered to the estimated date?
Sometimes it happens that the order gets late from the date when it was expected to arrive. If it gets late, then you need to do the following things:
- Firstly go to the order details of your product and cross-check the address you have entered.
- The email that arrived at you when you made the purchase consisted of the tracking number by which you can track your order, or you can visit the website and click on the My Order section.
- If you have checked everything and still can not find the reason for your product arriving late, then contact the customer service center at 1-800-782-7892.
Does Yoox provide a cancellation policy?
Unfortunately, no, the moment the customer places the order it gets processed automatically, and that product cannot get canceled. If a customer wants to cancel their order, then they can either return the product and get a refund or exchange it.
How much time will the refund take?
Once your product reaches the warehouse, it will be checked by the staff whether the condition of the product meets the requirements. If it does, then an email will be sent confirming your refund. The time of a refund varies on the method of payment. If you have made the payment with a credit card, then a refund will be credited to your account within seven days, and if you have made the payment via PayPal, then within 24 hours, the refund will get credited to your PayPal account.
Conclusion
To sum up, everything that has been stated so far, Yoox is a leading fashion-online retailing company. For contacting the customer care service, you can simply contact them at 1-855-529-4494. You can fill out the query form on the Yoox website. For returning the product, you can fill out the return form, and the same process is to exchange policy as well. You do not have to worry whether your payment is secured or not because Trustwave and Geotrust-certified secure servers ensure that your payment is safe.
