Canon Incorporation is a famous Japanese MNC (Multinational Corporation) known for its professional cameras. It has situated its headquarters in Tokyo, Japan. The company specializes in manufacturing and selling optical, industrial, and imagery products, such as cameras, lenses, scanners, and so on. In this article, we will dwell on Canon’s Loyalty Program and how it benefits Canon’s global customers. We will also shed some light on Canon products used in different professional fields and how these products are covered with an Extended Canon Warranty. Here we will see about Canon Loyalty Program
Canon Loyalty Program
Canon Incorporation offers its customers a Customer Loyalty program. This program is created for customers who own any ailing Canon product (e.g., digital cameras).
In case a customer cannot afford to pay for the repair of their Canon product, or if their product has exceeded its warranty, customers can opt for this program.
Under this program, customers have the option to get a newer and refurbished model of their ailing product. Furthermore, the price of this new model will be lesser in comparison to the price the customer would have paid in case they had decided to get their original product repaired.
Customers also have the option of opting for a different model of the ailing product that they are returning. After contacting Canon regarding the program, Canon will inform the customers about the different models that are available and their prices. They will also enquire about the serial number of the ailing product that the customer wishes to give in.
The refurbished model is given a six-month warranty. In case the product encounters a defect within this time, customers can contact Canon for technical support. Customers will then be given a new product along with a box to return the defective product. The box will be prepaid.
If customers don’t wish for a new product, they can always opt for a refurbished one.
Canon Incorporation and other manufacturers who offer programs like Canon Loyalty Program thoroughly check the ailing product, test it, and recertify it before selling it again as a refurbished product.
To summarise, the Canon Customer Loyalty Program extends to every Canon product (e.g., cameras, printers, scanners, and so on). If a customer’s current model is too broken to be repaired or way over their budget, they can get a new model at a reasonable discount from Canon itself. The only detail that customers need to put in for the Canon Customer Loyalty program is the serial number of their old model. Once provided, tech support will assist customers in attaining a discount access code and a phone number for the sales department so that customers can place an order for a new product.
Customers should note that information regarding the Canon Loyalty program differs according to the geographical location of customers. Thus, customers residing in the United States should contact the official Canon US on the provided toll-free number to get their queries solved. Global Canon users should gather information from the official Canon website according to their geographical location.
Canon Products
As already discussed above, Canon offers a wide range of professional electronic products that are famous for their quality and price and are used in different fields of a profession:
1)Photography
1.1) EOS R3 (Body)
1.2) EOS M6 Mark II
1.3) EOS R6 (Body)
1.4) EOS 850D
2)Printing
2.1) PIXMA E4570
2.2) imagePROGRAF PRO-300
2.3) PIXMA G2060
2.4) PIXMA PRO-100
3)Scanning
3.1) LiDE 400
3.2) LiDE 300
4)Various professional cinematography products
Extended Product Warranty at Canon
An extended Warranty, as the term itself implies, is defined as an extension of a warranty after the designated standard warranty of a particular product has expired. At Canon, the duration of the extended warranty of Canon products can range from a year, two years, or three years.
The warranty depends on the choice opted by the customer against payment of appropriate charges. These charges are effective from the expiry date of the products’ determined standard warranty. Customers should note that the Extended Warranty can be accessed at any point in time before the standard warranty of the product has ended.
An extended Warranty can be executed in the two forms:
1)Onsite
2) Carry-In
The form depends upon customers’ choices and the product warranty terms. Customers should keep in mind that the extended warranty is only applicable for the following Canon products:
-DSLR
-Scanners (Document and Cheque only)
-Lenses
-Printers (Laser and Inkjet only)
Conclusion
Canon Incorporation, one of the most famous brands in the world, offers its customers a wide variety of professional electronics that customers can use in different fields of expertise. Canon products are accompanied by an extended warranty that secures its customers financially. The availability of Canon products throughout the world also acts as a benefit in increasing the brand’s reputation in the global market.
Frequently Asked Questions (FAQs)
Question1) What does the cost of the promotional CarePAK PLUS of Canon?
Answer) A product that is included in the promotion is availed with 13 months of coverage from the date of purchase. No additional cost is added to this. There is also no additional cost charged to the customer.
Question2) What is CPS?
Answer) CPS stands for Canon Professional Services. It is an active service for customers who own Canon products and who make a living out of being professional and semi-professional photographers and videographers. CPS customers who hail from the Middle East, Europe, and Africa, can access benefits like:
-Service and repairs for kit
-Inspirational events
-Special offers exclusive to the members
Question3) What are Canon’s points, and how can customers make use of them?
Answer) Almost all Canon products related to photography and videography harbor points. Customers have to select their desired product during registration to find out how many points it harbors.
Once customers have completed the product details, the designated points will be added to their Canon account. By using all the points that are collected from the chosen product/products, customers can register and create their membership levels.
Customers shall keep in mind that a product’s points are not constant. They will reduce over time and are not eligible to be either redeemed or exchanged.
Question4) Can a customer, who is a CPS EMEA member, ripe the benefits of CPS while residing in a different geographical location?
Answer) If a customer is a Canon EMEA member (EMEA stands for Canon customers who live in Europe, the Middle East, and Africa) there is a possibility that they will be able to use the Canon priority services, that are provided to them through CPS EMEA, while residing outside of Europe, the Middle East, and Africa through a valid CPS membership card. However, benefits may differ due to their different geographical location.
