Canon Inc. is a Japanese multinational company that is focused on manufacturing and sale of lenses, scanners, printers, cameras, medical equipment, handy terminals, space satellites, CCTV solutions, etc. The company serving these electronics products worldwide offers 29 different PIXMA printers which are of high quality compared to every other brand. The product has a remarkable efficiency in copying and speed of printing. Also, the corporation offers a credible return, exchange, and refund system to its customers. All these factors have enabled the wide acceptance and success of the printers of canon across the world. There are several factors like suspected misoperation, damage to the package, etc. that influence the return of products to Canon. This article explains – Canon Printer Return Policy.
Canon Printer Exchange, Return and Refund Policy
The return policy of Canon prescribes that the customer can return the product within fourteen days of its date of purchase. But there can be no refund initiated if the customer is delivered with the product as per the original order.
If any return of the product is to be made, customer service can be requested by email.
Online Return policy of Canon Printer:
The online store of Canon provides the service of returns, refunds, and exchanges.
- One of the main criteria to avail the service of return of a Canon product is that the customer must ensure that the product is not damaged and opened.
- Also, for returns and exchanges, the product must be packed in its original package along with all the items like cables and manuals as provided at the time of delivery.
- The company has no liability to pay back the shipping charges in case of the return of the product.
Procedure
- The customer shall contact customer service for online returns.
- A return slip will be provided by Canon, which is to be filled by the customer before returning the product.
- The invoice/ packing slip of purchase of the item shall be sent along with the product.
- The product to be returned must carry a Returned Merchandise Authorization (RMA).
- The customer shall produce the RMA number for exchange and return it within fourteen days of delivery of the product.
- The product shall be packed in the original condition with no defect.
- The address of the Canon Online Store will be inscribed on the label on the packing slip, and the RMA number will be written on the outer side of the package.
- The product shall be sent back to the Canon Online Store within a given time.
- The product must be returned in a re-saleable condition.
Exceptions
- The customer is not entitled to a refund for CD ROMS that are not damaged
- The handling and shipping charges will not be given back unless the Canon Online Store finds that the product was not in good condition.
- In the case of returning a custom-made set of items from Build Your Bundle, the customer has to send back all bundle products.
- The Canon Online store cannot be held responsible if the package gets misplaced r harmed during shipment.
- Also, no return is permitted after the expiry of the return period.
Refund Policy
Once the company receives the returned product in the prescribed form, and after making an analysis, if the product satisfies the prescribed conditions, Canon will initiate the refund procedure. Canon returns. The original amount of the product during purchase. There will be a notification sent by the company to the customer regarding the initiation of a refund of the amount. No refund will be made if the product is not defective, as mentioned in the complaint about the return.
Exchange Policy
There is no actual exchange policy prescribed other than the return policy. If the customer wants to exchange any product, he has to cancel the order and make another order for his wished item. But he must check with the customer service whether the product can be canceled. Such a cancelation must be made within fourteen days.
Once the product is dispatched, the customer cannot add any new item, and then he shall make a new order. Also, if delivery is made to the customer, he has to follow the procedures of return of the product and purchase the required product by placing a new order.
Conclusion
The return and refund policy of Canon is efficient in terms of timely operation and credible refunding. Even though there is minimum scope for exchange of the product, the policy strikes out the chances of unfair dealings and false exchange of products. Still, there is a wider scope for the return of the product and receiving the purchase money by the customer unless he has caused any damage to the product. The policy assures customer satisfaction to a great extent along with upholding the interests of the company.
Frequently Asked Questions
- How can I make a query before Canon?
A toll-free number 1-800-385-2155 is provided so that the customers can contact for any queries.
- How can I cancel my order?
You can make a cancelation only if your order has not been dispatched. If you find that your order is not dispatched, you can contact at store@canon-me.com.
- How can I get an RMA number for return or exchange?
The customer can call the Canon Online Store at the toll-free number from 9.00 am to 9.00 pm on all working days to receive the RMA number for exchange or return.
