Boohoo was founded by Mahmud Kamani and Carol Kane in 2006 to provide online fashion apparel for the age groups of 16-to 30-year-olds. The company facilitates over 3600 products and expands rapidly with the acquisition of different brands and the online availability with various retailers. The headquarters of the company are in Dale Street, Manchester, United Kingdom. It deals in brands like Dorothy Perkins, Burton, Coast, Wallis, Oasis, Karen Millen, Warehouse, and Debenhams.com. The subsidiary brands of the company are Pretty Little Thing and Nasty Gal. It intensifies maximum employment with 2,352 working employees as per records of 2019. Let us know about Boohoo Return Policy.
Returns at Boohoo
Boohoo return policy provides the benefit of returning to its customers if a faulty or wrong item is delivered to its valuable customers. The item is eligible for return with a whole refund amount within 28 days of possession. The company resists exchanges of apparel but it is possible to ask for a particular size or color of the item while placing the return request. There are the following terms and conditions for placing returns
- The apparels are unacceptable if they are used, stained, torn or any other sort of damage is provided.
- The labels of the apparel must be attached for successful returns.
- The footwear should not be worn outside if the customer wishes to return them.
Where Boohoo Parcels are returned?
Boohoo return policy is simpler than ever as all a buyer needs to do is drop the parcel at the nearest post office with no additional label prints. For more ease, one can visit a nearby branch and scan the QR code and mark the commodity for return.
Some modest steps included for the return are as follows
- Repack the items to be returned
- Login with user identity and password at Boohoo’s return portal. Select the most appropriate reason for placing a return
- Choose the nearest post office for a return
- Get the labels or QR code for confirmation
It is necessary to bring the package along with a label or QR code and other procedures are followed by the staff of the post office. A return accepted mail is sent to the customer after receiving the returned parcel. After quality checks, the amount is refunded into the source bank account of the customer.
Returns for items purchased with a Gift Card
If a customer is assigned to a shop with a gift card that is assisted by some other person, they can make the returns for that items if the utility is not derived from the purchase. The difference between gift items return from normal purchase return is that the refund is credited into the wallet of the gift card despite the addition to the source account. The refunded amount in the gift card can be used for new purchases at Boohoo. The company also provides the alternative of withdrawing the wallet amount into the source bank account of the customer.
Returns and Refunds for Russian Customers
Boohoo make special membership card for Russian customers which have different return policies for unsatisfactory purchases. The Russian customers are required to make the return within 7 days from the purchase times. The returns of used apparel, textile, self-hygiene products, cosmetics, perfumes, accessories, jewelry, watches, antique items, and other products prescribed by law are not eligible for the returns. The company also facilitates return to its postal address of the customers if they are no more residents of Russia and intend to return the purchased product at Boohoo. The postal address for the return is boohoo.com, PO Box 553, Burnley, BB1 9 GD.
Conclusion
Boohoo is an apparel selling company that includes other brands that provide different styles of fashion and different prices for all income groups. The company facilitates an easy policy for returning the items which are not preferred by the customers and are not found in the expected state. The return policy works for 28 days from the date of delivery. It only needs to find a local post office where the parcel is left by the shopper and other procedures are regulated by the staff. There have been various negative impacts on the company due to the pandemic which resulted in multiple returns and delayed shipments. It is concluded that the adverse effects are for short periods and will vanish after the recovery from the pestilence.
Frequently Asked Questions
- Is the return practice chargeable at Boohoo?
Ans. No, the return at Boohoo is free of cost. The only task to be done by the buyer is to drop the parcel at the nearest post office and access the QR code or relevant labels.
- Is it possible to return the parcel if the original outer package is lost?
Ans. Yes, it is possible to place a return if the original outer package is lost. It is advised to repack the item in a plastic cover that will protect the piece of cloth.
