Freedom mobile phone incorporation is a wireless telecommunications provider that is based in Canada. The company is owned by Shaw Communications and offers voice calling, local data, text messages, and data services. The company also sells phones, chargers, headsets, and batteries. Freedom mobile is the first wireless service provider in Canada to have used Advanced Wireless Services bands for the primary network that it provides. In this article, we will know about Freedom Mobile Phone Return Policy.
The freedom mobile phone does offer a hassle-free return policy to the customers. Unlike the other companies present in the market where ‘return and refund’ is nothing short of a headache, the freedom mobile is the easy-going one. They even grant an extra period regarding the return of the products to persons with any disability, which is unique and commendable.
Freedom Mobile Phone Return Policy
There are a few steps that are required to initiate the return process, that is mentioned below in the points:
After purchasing at any time within fifteen days. Hence, if you find that your product does not match your need, you can return it to the store if you have got it from the store unless the products you want to return is not damaged, and in a new-like condition along with the original receipt, packaging, and accessories, either refund would be initiated or the products would be exchanged with the new one.
If the product gets returned within fifteen days, an early cancellation fee would not be charged, but only a minimum charge of pay-per-use usage charges would be needed to be paid. Whereas the people with disability get a thirty-day trial period, during which if they are unsatisfied with the product, they can return or cancel their product without any penalty. This is done to give them an additional period for letting them familiarize themselves and integrate with the new device and the updated software technology as well.
Freedom device care
If you are having trouble related to your device, you can download The Freedom Device Care app via the Google play store or the Apple app store for free. The app scans your phone to treat the issues and find the solution instantly. It also provides the customers with a personalized experience, helpful recommendations, and step-by-step instructions to optimize the device for a better experience, overall.
The troubleshooting issue could also be managed, through the Freedom Device Care app, which leads you to scan the device as mentioned above to diagnose the problem and arrive at the solution. For further assistance, the customer care agent is always ready to assist you, and you can call the agent through the number provided in the app itself and share your unique connection code with the agent. In doing so, none of the personal information is shared, and the agent would not be able to see the device’s photos, messages, or screen.
Conclusion
The freedom mobile return policy as mentioned above in the text is a hassle-free process and can be initiated within fifteen days since the product is bought, and thirty days is granted for the person with a disability, by visiting in-store from where the product is bought. Thereby, making the return policy a smooth process for the buyer.
FAQs
Q.1. How do I log in to my account at the Freedom mobile website?
A. For the users who are logging in for the first time, knowing one’s phone number is the prerequisite, after which a temporary pin would be sent on the number using which one can log in to the account for the first time. After which you would be needing to customize your PIN, create a username and password which is optional. You can connect your account to your social media handles as well.
Q.2. How to make the payment at freedom?
A. You can initiate your payment by logging in to your account after logging in, you would see the option of viewing billing and details, leading you to the review of billing details, which will further lead you to the selection of mode of payment after selecting the mode of payment, you need to enter the amount, and after confirming the details provided by you there and confirmation of the same, your payment would process and you are good to go. You can also print the payment page out for any future reference.
Q.3. What are the ways to contact the Freedom mobile services?
A. The Freedom mobile services can be contacted through messages on either Whatsapp or iMessage from Monday to Sunday i.e., all days in a week, from 8a.m to 1a.m ET, where they promise to reply. They can be contacted through their social media handles on Facebook messenger and Twitter direct message. They have a customer care number as well. From Freedom mobile phone you have to call on 611, or else you can reach out at 1-877-946-3184 (within North America) and +1-647-700-2435 (outside North America).
