The global empire of Amazon is the largest and most famous Ecommerce station. It has been a great hub for buyers to get what they need with just a few clicks. Whether they are at home or in their office, they can easily have what they want. Among the other businesses, Amazon does have its falls. With the 288 million square feet of land for stores and warehouses, this business also faces some hardships like refunds of the items. Let us know ‘How do I contact Amazon for a refund?’.
Amazon is great to sell but dealing with refunds is also a lot. Both buyers and sellers go through the proper process. To avoid this kind of situation, it is important to understand Amazon’s refund policy. Here is the shortest version of every little detail for understanding how it works?
What is the Amazon Refund Policy?
As we see the name, the policy word itself decides to help the customers by refunding the cost of un-purchased items. It identifies the duration in terms of days and some percentage of refund amounts for the item. Before going for a refund, the customers have to return the item first. There is a minimum chance that the customer doesn’t like the item; he buys it if he doesn’t and decides to return it to the seller. He must have to follow these steps to proceed further.
- Return Shipping
- Received and processed at Amazon
- Payment processing
How do you Contact Amazon for returning an item?
By using these simple steps, you can easily return the purchased item and claim your refund.
- Sign in to the Amazon account
- Find a button “Return & orders” and click
- Select the item you wish to return
- Address the reasons why you don’t need it.
- Select the option where you can find “how to receive your refund”
- Add the method, how you wish to return it
- You can now return the item by using the chosen method.
The return method includes pick-up locations, drop-off service, Amazon Hub Counters, and scanned QR codes at Amazon designated return offices.
Let’s discuss one of them that you can easily use. When you have completed all the steps given above, Amazon will assign you a return label. Now, it is your responsibility to pack it safely again and use the given shipping label before dropping it off at Amazon. It can be your choice to drop it off at the partner stores or provided Amazon location. However, these options may vary to your location. It may be your luck if they have a box-free return.
The partner stores will somehow take your item and pack it. So you don’t need more boxes and packaging.
How to ask Amazon for a Refund?
It has already been discussed how you can claim a refund for your un-purchased item through the Amazon refund policy. Also, we have discussed above, how it works easily for you. Once you complete the process for shipping, you need to wait for some time till it reaches Amazon. They will do a little inspection to confirm whether you will receive a full or partial refund.
Certain situations show the receiving amount on your refund based on the time of receipt and the condition of the item.
Item returns within the given Duration
It is already mentioned in the policy that the item must be back within 30 days. Also, it should not be damaged and in its original form. However, you need to bear the restocking fee and taxes.
If an item returns late to Amazon
There has been a chance that you might fail in returning the item in due time. If it arrives late at Amazon due to other reasons, you may still get a bump to receive the 80% of your claim.
Item was damaged/lost in transit
According to Amazon policy, they will be bound to return the full refund only when the item is not damaged. If it is, you may get half of the price. The same policy is applied to lost items.
If you sent the item with the complete process and it was lost in transit. They will find out till you aren’t proven guilty and will receive a full refund in that case.
How long does it take to get a refund from Amazon?
So, your answer is 35-40 days. It is a long process that couldn’t be completed in a few days or hours. First, they receive the item. Then they will inspect it whether it is fully packed, damaged, or not. After that, they will start the process for the payments. However, it will take 3-5 working days to process the payment into your account.
Conclusion
Above mentioned Amazon policy will help you in contacting them for a refund. It may be time taking, but fruitful. However, if you want to return any item you need to follow the guideline provided by Amazon customer services. They can assist you with resolving the refund process.
Frequently asked Question
Q1. How long does it take for an Amazon refund?
Maximum 30-40 days
Q2. If I mistakenly order an Amazon refund?
You can cancel at any time.
Q3. How do I order a refund? Via the ‘manage order’ tool in your Amazon account?
Via the ‘manage order’ tool in your Amazon account.
