Every business is bound to provide excellent service and, more importantly, value. To which, many businesses have failed. This leads to unfulfilled customer expectations and, lately, discontinuation of services rendered to them. Also, cancellation of membership, if any. In this case, many of us are unaware of how to cancel a membership. Here we’ll shed light on how to cancel a membership at Hand & Stone-Massage and Spa.
What Does Hand & Stone Massage And Spa Do?
Hand & Stone-Massage And Spa is a Spa chain in the United States that deals in offering services that include massage, facial Spa, hair removal, and more. It was named by the founder’s son when he was just 14. As their name describes, they have specialized in providing services like numerous types of massage, facial spas, and more. But apart from this, they also provide a service for which they are well known, “The Hot Stone Massage.”
It has more than 400 stores. They are open all seven days a week and also serve extended hours. Membership programs are also available at Hand & Stone with special discounts and offers. They have age restrictions; a particular service can be availed by the customer only if he/she fulfills the age criteria. Services for children under age 18 can only be made available with the written consent of their parent or guardian. Whereas, for children who are 15 or under, their parents or guardians must be present in the room.
Ways to Cancel the Membership
Hand & Stone Massage and Spa membership can be cancel by a phone call or by email. To cancel by phone, call 1-886-889-7866. To cancel by email, send an email to spa@handandstone.com. During the cancellation process, there are a few things to be taken care of.
Cancel membership by a phone call:
- Call the given number and inform them about your decision to cancel.
- If asked, explain why you are canceling.
- Give them your membership number or other relevant information.
- Once done, ask for confirmation of the cancellation.
Cancel membership by email:
- Send an email to the given email address.
- State the reasons for the cancellation.
- Mention your membership number or other details.
- Also, include a request for confirmation about the cancellation.
The process of cancel membership of Hand & Stone cannot be done in person, on their website, or by letter. Following the terms and conditions is vital for the effective processing of your request. Requests made beyond the terms and conditions stated by the organization will not be entertained.
Why Does The Need For The Cancellation Of A Membership Arise?
Over the years, organizations, service providers, or any other profitable unit have been practicing activities that are mainly focused on generating revenues and, ultimately profit, and maximizing the same. Customer satisfaction and the value provided to them were secondary for many of the organizations, which drove their activities on a path where customers were not receiving services to the fullest extent of the payment made by them. Year after year, generating revenue and providing valuable service to the customers have become equally important. In other words, both go hand in hand. Considering both these things, there are a lot of benefits that an organization can have when they are implemented. However, there are some instances when a customer is not satisfied with the services. Membership cancellation happens even when providers take every precaution to avoid it.
Such an instance might not have been intended by the providers, but it might be a case where a member’s expectations differ. Also, given that the providers have delivered in standard terms as maintained by them. At times, providers have clearly stated their terms and conditions for their membership program, but the member might not properly consume the terms and conditions then. Later on, when the member comes to know about the policies, the situation of cancellation might occur again. There are several more events where the member decides to cancel the membership. Noticeably, Organizations and providers have now come up with a unit of customer service to entertain their issues and bring them to a solution. Which overturns the member’s decision of cancellation.
Queries-Feedback-Grievances
Each business has a unit to whom their customers can let them know about any queries or feedback, in other words, a customer service center. The unit entertains queries, grievances, feedback, etc. Their main role is to serve the customers with solutions to their queries or grievances. The unit also informs the owners about any negative feedback left by the customers. Steps to improve in the places where the customer has left negative feedback can be taken.
Places to submit queries, feedback and grievances are listed below.
- Feedback form on the website of the business.
- Direct message on their social media handles.
- Customer service number.
- Email, which is specially provided by businesses for it.
- Feedback form at their outlets.
Conclusion
Before canceling the membership, make an effort to submit the issue to the organization. If that is resolved, and you are served with an appropriate solution, the need for cancellation does not arise. Unless the issue is resolved, the solution might not be satisfactory.
