We have designed a user-friendly and hassle-free return policy to make the shopping experience a pleasure for our valuable customers. We tried our best to come forward with a policy that is in favor of our customers. Let’s know about Tory Burch Return Policy.
Keeping in view the convenience of our customers, we accept returns of all kinds of merchandise. However, there are some simple terms and conditions that are necessary for the customers to keep in mind. For returns, items should be unused, there must be a receipt with it and it will only be accepted within 30 days of the purchase.
The customer must contact our customer care term and follow all the instructions provided by them to make the return process go smoothly. For online return, pack the item in its original packaging with the invoice and send it to the company, using the details provided on the website. For an in-store return, make sure to visit the nearest store along with the receipt of your purchase. To connect with our team, the website and contacts are mentioned at the end of this page. If you have queries or complaints, feel free to contact the helpline number provided at the bottom.
Product Return Process
- Create a Return Request
To return the item, the first step is to inform us about the return. Once you have contacted us, our team will check the eligibility of the item for return.
- Online Returns
To return an item online, you will have to carefully pack it and send it to us. Our team will guide you through it.
- In-Store Returns
Bring the purchased item and the invoice to our store and the item will be returned if it fits the eligibility criteria.
- Get Refund
You will get a refund either in the original form or through a gift card. You will be requested to be patient and wait for a few hours to receive the transactions.
Eligibility criteria for return
- The item should be unused
The purchased item must be unused and unaltered or used for trial purposes only.
- Tags are intact
The tags and labels attached to the item must be intact. There will be no return or exchange in case of a missing tag.
- Invoice is present
The invoice is the essential condition for returns.
- The item has original packaging
Any item purchased online or in-store comes in special packaging, it should be as it is. If the item is not returned with its original packaging, it will not be acceptable.
- Proof of purchase
If the invoice is missing due to some genuine reason, the email received by the customer regarding the purchase must be presented.
- Return within 30 days
The items can be returned only within 30 days of the purchase.
Items not eligible for return or exchange
- Sale Items
Items purchased during discounts or sales will not be returned or exchanged at any cost.
- Damaged products
If the product is damaged even during the trial, the customer is responsible for it so it will not be returned.
- Shipping errors
If the item is sent through us through a third party and we do not receive it, we will not be responsible for it.
Refunds and Credits
The customer will receive the refund in the form of the original payment made by them at the time of purchase. If they bought the item through a gift card, the refund will be in the form of a gift card. In case of bank transactions, please wait for a few hours to receive your refund in your account. In case of any late refunds or errors on our behalf, please contact our customer care team and you will be assisted as soon as possible.
Frequently asked questions
Does Tory Burch offer free returns?
Yes! The returns are free and we will refund you the original payment.
Is the return of the Item possible without a receipt?
Having an invoice is necessary for returns but in case it is lost, the email received by the customer at the time of purchase must be shown.
Can you return the item after 30 days?
For Tory Burch, the convenience of customers is very important but no item will be accepted for return after 30 days of purchase. Make sure to make the return request as soon as possible because our team may take some time to get back to you due to the overload of requests.
Can I use any shipping service to return items?
We will not be responsible if the customers send us the item through a third party and we do not receive it or receive it too late, damaged, or not in the original form.
Contact us
DLF Emporio New Delhi
First Floor
New Delhi, Delhi, 110070
+911145024241
www.toryburch.com
