Zo-lucky is online shopping website. It is a trustworthy platform for shopping. The website sells Women’s accessories such as tops, bottoms, dresses, shoes, handbags, and many more. The online store offers different products. They have independent fashion designers who design the products or items would sell online on the website. The customers had not satisfied with their products after buying. The store is in China. People give reviews after buying their product that the product is not of good quality and is different from the pictures shown on the website. The website is a scam because many customers complain about poor product quality. Lets know about Zo-lucky And Their Complaints.
Zo-lucky Complaints
A few online companies may scam online buyers. The product may not match the pictures presented on the website. The quality or color of fabric may not be as in the picture. Too many people reported online scams that they did not receive a product similar as the pictures. Zo-lucky by some of their customers also in these kinds of scams. Their customers complained about the product quality or color and that sometimes they receive another parcel or product they had not even ordered.
As mentioned above, Zo-lucky offers their customers different products for women like coats, shoes, bags, and dresses. That is why these products should be of good quality and made of unique and good material. On the other hand, some customers are satisfied with their products, delivery timing, and refund. Some also reported that they got good quality items and products they ordered. They share a good shopping experience with Zo-lucky as they delivered the parcel on time with good quality. It is in the top 5 for women clothing.
People reported many complaints in their complaint center. They said they did not respond after selling the product. Zo-lucky sells many other food items and stainless steel. But the reviews for their website are not good. That may help another to trust them and buy a product from the website. The company return and refund policy are also not good like if a customer buys a product, then for claiming for return product should not be used and not be damaged. The product should be in a similar packaging that was original. Then it is almost impossible to get the total amount back.
Customers Complaints
Here is the list of some complaints the customer has with Zo-lucky:
- They do not deliver good quality products.
- The time of parcel delivery is too much it may take a month to deliver your parcel.
- They do not offer reasonable refund or return policy.
- If a person makes an order, they mention that this is from China but originally, its destination may change.
- If a customer buys a product first, they do not deliver it and when it is delivered it would be of bad quality and will be received almost after a month.
- They do not reply to the emails sent by the customers.
- After requesting a refund, they ask the buyer to send the parcel to China and it would be delivered from another country.
- It takes too many costs to get a refund for a product that was not good.
Frequently Asked Questions
Question-1: How can I ask for a return from Zo-lucky?
Answer: If a customer wants to ask for a return or refund then he can send mail to their website through their account of Zo-lucky. The customer only needs to submit a return request by his account or can ask for help from the service center on their website. After submission of the request, it will be reviewed and if it approves then the customer will get a return.
Question-2: Is Zo-lucky a scam website?
Answer: Some people reported they did not receive their parcel after ordering. The company does not help its customers. When a customer asks for a return, they do not reply at first, if they reply to the customer then they will delay it until the dispute date would end. There will always be a time limit to ask for a return after the date the policy will automatically canceled.
Question-3: Does Zo-lucky have a return policy?
Answer: Yes, Zo-lucky provides their customer return and exchange policy. Customers can ask for a return within 30 days after the latest parcel was received by them. If the customer is not satisfied with his product, he has to contact Zo-Lucky’s website at Contact us or Online chat with us option. The company will then provide them return or refund whatever they want, after reviewing the request.
Question-4: What are the payment methods at Zo-lucky?
Answer: Zo-lucky offers their customer to make payment through their credit cards like American Express, Visa, Diners Club, and Discover. These are the methods by which customer can pay amount for the product.
