Big 5 has a very simple return policy, and all the purchased products can be returned within 90days as per policy. If you are unhappy with your purchase, simply you can return it or replace it with the required steps. This service is available in both modes; offline and online if you purchased it from the nearest Big 5 shop then you can return it by the timeline mentioned in the receipt if you brought this product online then you should contact by-merchandise mail. But always remember one thing every product doesn’t have a return policy or non-refundable product; in that case, you must be aware of your purchase.
Return policy of Big 5
The return policy of Big 5 is very easy because when you purchase the product online, your money is refunded as you used your mode of the transaction all the refundable money is credited. If you brought it using online mode from the nearest offline store then all the refundable money mentioned in the receipt will pay you by cash. If you delay your product to return if it crosses its time limit, then your product is no longer eligible for return and refund.
Return without receipt
If you lost your slip, still you can return your product through some valid id proof life ID card or photo of that person who purchased that item from the online store, payment through credit card details, and necessary original state. But the entire refundable amount couldn’t payment through any cash or credits it is all about your store credit system will valid till 90days . Still, you can return your product. This credit is non-transferable shipping charges are also non-refundable.
Mail address through return and refund
- If you want to return through mail, you should contact the customer care of Big 5 and drop a mail of return request in the mail before your order is ready to ship.
- If your order was delivered and you requested for a return, then you must keep all belonging of the products along with a slip and box if any case, you ruined the packaged box, then pack it with another box.
- After the product is received successfully without any misplacement, you can track your order by providing a tracking number or message services are very fast in every single online service reaching the product, you can receive an SMS successful pickup of your order. The next procedure that they should start soon is a refund. Big 5 do not take any responsibility until they receive the packages from the carrier.
Non-returnable products of the Big 5
Some products are not accessible for a return, like underwear, original locations required, firearms and swimming costumes, etc. there are no returnable facilities for customers.
Damage products
If you received damaged products cannot be returned.
How to add products to the Big 5 wish list?
- Add your products as per your wish in the “Add to wish list” of the Big 5 later, you can check out all these products at your convenience. All the details stay safe only if you log in you. So you must Log in through your Email Id or Mobile number. Guests can visit the website and shop it but not store the products on the Wish list.
- You can remove the added items from the cart. You need to go to your login page, your account, then your Add to cart, and easily remove or add your products. There is an option also available for the quantity of the items as per your choice, you can increase or decrease it and then update your products.
- If you want to share your products with anyone, you can share your entire Share List with anyone through the share button. There are various sharing options.
- The last one is that you can add your items from your wish list to your cart and go for purchase. If your selected items are available in stock, it’s updating your cart. If they are unavailable, it will show an option for “notify me” you can add your email address to receive notification of your product’s restock. You will get the notification, by Email or SMS.
Conclusion
Somehow it’s a complex or easy return policy. You can choose according to your needs. Everything mentioned above in the article you go through the details.
