Getting services paid for and done is one thing, getting them done wrongly is a whole other thing. It can be frustrating getting a cup of coffee only to see your order mixed up or just wrong. At that moment you just want to have it at the person who caused this. Read below for more on how do I make a complaint to Starbucks?
How Do I Make A Complaint To Starbucks?
Making a complaint at Starbucks is not so difficult. The company makes it convenient for customers to air their thoughts on their satisfaction or dissatisfaction. To lay a complaint at Starbucks, if it’s not being done directly to the person at fault, means having to contact customer service personally.
The Satisfying Taste of Starbucks
The first thing on your mind on a Monday morning is probably a cup of Starbucks coffee, otherwise, you’re probably late for work or already had your coffee (for coffee lovers of course.)
Starbucks has grown on so many students and workers in the US, not just for their satisfying taste, but also for its good ambiance and hospitality.
While Starbucks may not have the best coffee or drinks in the world, it has found a way to provide customers with comfort which makes having a drink at Starbucks comparable to seeing a movie or any leisure activity.
Starbucks understands the importance of customer comfort and applies it in customer services. Starbucks has an environment that is relaxing with a good scent and soothing music playing in the background. Not to mention you get your name designed on your cup.
According to the founder of Starbucks, Howard Schultz, “We are not in the coffee business serving people but in the people business serving coffee.”
This motto comes across as friendly and accommodating. Starbucks’ focus is solely on the experience of the customer.
Starbucks’ major competition includes;
- McDonald’s.
- McCafe.
- Dunkin Donuts.
- Costa Coffee.
- Tim Hortons.
- Cafe Nero and more.
Starbucks’ Services
Starbucks doesn’t just provide coffee, they also provide cool drinks and juices, snacks and pastries, and several varieties of coffee.
Coffee is its biggest market and trademark. Customer service is important in a business, and getting little attention for a prolonged time can be sure as hell frustrating. Even in the best restaurants, cafes, and diners, you could come across a couple of complaints about employees or products purchased.
Starbucks is great at handling the daily pouring in of customers. The morning as expected is often packed with customers, the number of employees matches the volume of customers that need attention.
How employees interact with customers is essential. A good business has employees not just with capability but with good values and who of course respect their customers.
Complaints at Starbucks
If eventually, a customer comes across something they are not comfortable with while at Starbucks, sending in a complaint is the right thing to do.
Your complaint helps the company build and grow better, by correcting any mistakes which could compromise the customer’s comfort and experience.
Ways in which a customer can send in a complaint at Starbucks are listed below;
- Taking it up with the attendant/barrister. Immediately your drink or coffee is handed to you and there is a problem, you should make your complaint then and there.
- Taking it up with the manager. When nothing is done concerning your complaint, talking to the manager of the particular branch is the next option.
- Taking it up with the district manager. This happens when your complaint is pretty severe and needs good attention which it is not getting. The district manager is the boss of the store manager, so this is a good option.
- Toll-Free number. Customers can use the Starbucks toll-free number in laying out their complaints. The toll-free number is 800-Starbuck.
- Customer service. Maybe you couldn’t reach the district manager, then the best thing would be to contact customer service and lay your complaint there. Starbucks’ customer service line is 1-800-782-7282. You could get the email address of any of the managers and contact them there.
- Starbucks Pamphlets. In any Starbucks shop, there are free pamphlets for customers to share their opinions or thoughts if they have any. You could pick one up and put your complaint in there.
- The Internet. If you’ve tried everything and haven’t seen any useful responses, you could try reaching them through social media handles. But remember, making posts on social media slandering Starbucks is never the right thing to do.
Whichever way you use in laying your complaint, the process is the same. After your complaint has been heard/seen, it would be forwarded to responsible individuals for reforming and query.
Conclusion
There are several ways of laying complaints at Starbucks, the most important thing is that you do share your thoughts and don’t shy away from doing so. Because feedback matters most in any business development.
Frequently Asked Questions
- Can Starbucks be considered a fast food restaurant?
A fast-food restaurant provides food, drinks, and rooming. According to the above definition, Starbucks can be referred to as a fast-food restaurant.
- Can I ask for my order to be changed or remade at Starbucks?
Yes! If you feel the drink or whatnot was not made to your taste, you can ask for it to be remade or changed, adding what you want to be done differently.
- Does Starbucks provide coffee only?
Starbucks started with just serving coffee to its customers and eventually saw the need to include more in its menu. Starbucks provides juices, tea, pastries, hot chocolate, water, and more.
- Can you visit Starbucks without buying anything?
Because of the ambiance in Starbucks, many people who aren’t interested in having anything want to visit just to relax and can even decide to have a drink. You can visit Starbucks without buying anything, maybe hang out with friends, study, or anything. As long as you stay quiet throughout your stay.
