It is not always possible to be fully satisfied with a Dior purchase. Dior has established a return policy for customers who are unhappy with their purchases. Customers can use this return policy to ensure that their purchases are successfully returned. According to Dior’s return policy, orders may be returned or exchanged with the label given within 30 days of purchase/receipt if certain criteria are met. This article addresses the Dior return policy and its exceptions.
What is Dior’s return policy?
According to Dior’s return policy, if you are disappointed with a product, you have 30 days to return it to Dior. If you purchased the product online, the 30-day return timeline starts when you receive the product.
You can ask for an exchange or a refund after returning a purchase. To return a product, it must be in the same condition or packaging in which it was purchased or received, and any accessories and documentation supplied with the product (such as tags, labels, notices, guarantees, etc.) must be attached. Any product(s) that are defective, used, missing relevant documents, or filthy cannot be returned or replaced. Once your order has arrived at the Dior facility, it will be validated on the site by members of the Dior team. Customers will be refunded to the payment method they first used to pay for the product, or their exchange request will be fulfilled if the item meets the return criteria. All returns and exchanges may need 14 working days to sort out.
How to return a product to Dior
To submit a return request, you have to follow these steps:
- Sign in to your Dior account.
- Navigate to ‘My orders’ and find your product from all your orders.
- Select ‘Request a return’.
- If you want an exchange, mention the size or color you prefer.
- Dior will send you a verification email to your provided email.
- You can have your return collected from your delivery address or a new address, as well as at a time that is convenient for you. You can also reprint a prepaid shipping label from this page if required.
- Put the item in its original packaging and add the prepaid label that came with your parcel.
- If you want to drop off your package at a UPS location, you will require a drop-off receipt when you go to the UPS location for verification.
- If you purchase as a guest, you can submit your return request by entering your order number and email details in the ‘Manage Your Order’ section of Dior’s Delivery and Returns page. This page is not available on phones, so you need to use your desktop or laptop.
Exceptions to Dior’s Return Policy
You may be eligible for a replacement or refund after returning your product and having it confirmed by Dior. However, certain requirements must be met to receive a replacement or a refund, and there are exceptions to Dior’s return policy:
- Products that are not returned in their original packaging will not be considered for exchanges or refunds.
- Accessories or documentation that came with the product that is missing is not eligible for exchange or refund.
- Dior will only replace your product once, and the product received in exchange can thus only be returned for reimbursement under normal circumstances.
- Customers who return products at their own cost and risk will not be refunded. Dior recommends customers preserve all tracking evidence available after returning their purchases for proof of delivery and to take all necessary measures to protect that their product is safeguarded.
- Personalized products, like gifts prepared in response to a client’s request, products that have been altered, products that are unsealed (although previously sealed) after delivery, or products that cannot be returned for sanitary or health protection, are not considered for an exchange.
- If you still want to be eligible for a discount on Dior bags, you must return them with the MyABCDior badges that came with the bag when you first purchased it.
Dior’s Repeated Returns Policy
Dior has an accommodating return policy that lets you return products for free. You are only eligible for one free return per order. Dior keeps track of how many times a customer requests a return. Returns that violate Dior’s General Sales Conditions will be reported, and the customer’s online Dior account may be terminated, or the customer may be prevented from future purchases from the store.
Conclusion
Dior’s flexible return policy allows customers to make returns within 30 days of buying. Customers who seek a refund or an exchange must meet certain requirements. You have the choice of returning the product yourself or having Dior pick it up from your home. Dior will generally process return requests within 10-14 days. If you haven’t received your refund or exchange, you can always contact Dior’s customer service team.
