Etekcity Wi-Fi outlet is a skillful device that allows its users to control their devices wirelessly. The experience is good but like others, it also has a few minor faults. At times, there may occur a few problems like the device being unable to connect to the Wi-Fi network, which makes it a bit annoying, or sometimes it is unable to connect to the Smart Home device. But the good news is that these are not bigger problems and can have some easy solutions that are easy to troubleshoot. Solutions for Etekcity Smart Outlet issues are quite common. On several platforms, its solutions are there which do not all work properly but some are very inappropriate as well. So this article is filtered only contains solutions that work and all others you will find out are filtered here.
Now, the question is how to Troubleshoot Etekcity Wi-Fi outlet issues? Firstly, make sure that your smart outlet should be in the range of your Wi-Fi router range, and arranged properly as well. Details are provided below in the article. Some most reported issues using Etekcity smart outlets are outlets being offline or not being connected to the VeSync app. While troubleshooting these issues is easy but you should have some detailed solution which usually will take you through a process. You can get back to your Etekcity plug within minutes as many reported problems and their solutions are discussed in the article below. The most common issue we have highlighted here is that when using Etekcity their Wi-Fi outlet is not connected to the VeSync app. This is the most annoying situation as well as in this case, you are unable to control your home appliances wirelessly without connecting to the app. The solution to[ the p]problem above is quite easy. But before you are going to troubleshoot the issue discussed above, make sure that you are having a connection to a secure 2.4GHz network, with no more than ten devices connected to it. If the above condition is fulfilled, you can now troubleshoot the issue easily on your own:
- Force close and then restart the app. Delete the app’s cache.
- Reset your Wi-Fi outlet (To do this unplug the outlet, wait, and then plug it again.)
Finding ESP Access Point During Configuration:
For smoother connectivity, you will have to find the ESP point during the configuration. To access and control ESP access point:
- Press and hold the power button on the outlet for 5 seconds or if you see the LED light on the device blinking.
- Now if the configuration mode on the device is triggered, you will see the ESP access point available on the list of Wi-Fi networks.
- Now connect to the ESP access point and you will see the LED light on the device will start glowing.
- Now, wait for 5 minutes as the outlet is finishing pairing up with your phone.
Amazon, Alexa, or Google Assistant Can’t Discover your Smart Outlet:
Make sure that your outlet is not kept far away from your Wi-Fi router and then check your Google Assistant or Alexa device. As the Etekcity Outlet device works properly and smoothly when it is within 50m of the Wi-Fi router’s range and taking it far away from it will lead to some dysconnectivity issues. Once it is confirmed that the device is connected appropriately and within the range as well, now check the settings of Goggle Assistant or Alexa device. Now check whether are they working properly or not. sync account setup and its verification are a must-do remember when you are connecting your Etekcity smart outlet to Amazon Alexa or Google Assistant.
The outlet is Offline:
Another most reported issue we will discuss here is that the outlet is offline. Do not worry now if the same is happening to you. You can troubleshoot this issue simply in many ways but do make sure that your Wi-Fi is working smoothly, and your mobile device is connected to the internet. Now, you should follow this:
- Open VeSync App, delete, and uninstall the offline smart app.
- Press the power button on your smart outlet for fifteen to restart it, or you can denote it when the LED starts to blink or the device is turned off.
- Now follow the instructions given to you on your VeSync app and reconfigure the device.
Soon as your outlet is now connected with the VeSync app, go on the device settings and press “Update Firmware”.
Conclusion:
In many cases, plug reset fixes many of the issues you are facing. But even after resetting your plug the problem does not seems to be solved then check whether it is connected to some other network or not. Enabling VPN or security system on your Wi-Fi router also leads to the issue when connecting to the Etekcity outlet. If nothing is working, you can contact the customer support of Etekcity. They will provide you with professional guidance.
