However, if one finds oneself in this circumstance, there is no need to fret. What to do when an Amazon package never arrives after all trials have ended futile, is to simply contact Amazon customer service support for help, and ensure to be detailed and clear in making your claims understood. If verified and found true, Amazon will make a refund. In this article, we will be looking at what to do when Amazon packages never arrive?.
This is not a strange occurrence in the world of transiting commodities, many people are experiencing a problem or the other with their orders on Amazon. Amazon is known to be one of the hugest prevailing retailers in the world, apparently accentuated by its size. However, Amazon still goes through some shortcomings like sending wrong packages, damaged items, and rarely, packages not getting delivered.
What To Do If Amazon Package Never Arrives?
It could be worrisome and frustrating when ordered Amazon package seem never to be arrives when it’s long overdue.
Here is notable tracking information to check out before reaching out to customer service for support.
- Recheck and ascertain the shipping address on your orders.
- Watch out for a report of attempted delivery.
- Check the location where the package is to be delivered.
- Ask in your neighborhoods, if someone else has accepted it.
- Check every possible places you receive mail, some items go through numerous carriers.
- Exercise patience for 48 hours, some package displays are delivered while still in transit.
- If the package has still not arrived after 48 hours, contact Amazon customer service directly.
Log into Amazon and click Help, click Browse help topics, then click need more help, and finally, click on Contact Us. Ensure you have a detailed conversation with the customer service representative. Amazon will do everything possible to salvage the situation.
How secure is my package from a third-party seller on Amazon?
Packages available on Amazon are either directly Amazon’s or third-party packages. Packages can be bought from a third-party seller on Amazon and still be backed up on Amazon. However, only packages with the phrase fulfilled by Amazon are being monitored to your doorstep by the Amazon fulfillment center, this means Amazon is fully responsible for the product delivery and customer service.
In addition, the progress of the ordered package could be tracked from your Amazon account page. However, problems arising from packages ordered from a third party whose product does not indicate the phrase fulfilled by Amazon could still be salvaged. Thanks to the Amazon’s A-to-Z Guarantee Protection.
What is A-to-Z Guarantee Protection On Amazon?
A-to-Z guarantees protection and is a lifesaver for individuals who have ordered packages from a third-party seller on Amazon, without watching out, or ignoring if the package is fulfilled by Amazon or not.
Luckily, with this Amazon’s A-to-Z guarantee protection, one still stands a chance of filling some claims. Nonetheless, claims should only be filled, after the buyer has been reached out to and had given unsatisfactory or no response under 48 hours, then A-to- Z guarantee protection can be exploited, peradventure these conditions are met.
- When the package is not delivered by three days past the delivery date.
- When the package delivered is wrecked or effective or different from what you ordered.
- When the item is returned to Amazon but did not get a refund.
- When a package needs to be returned, but the seller didn’t submit an international shipping address or a valid U.S. address.
- When charges are underestimated and additional payment was made upon delivery of items.
Notably, A-to-Z guarantees protection claims should be made within 90 days of the calculated delivery date. Follow this process to make a claim, log into your account, click on your orders, search out the order you want to claim against, and click on File/View claim. Explain in detail why you’re claiming the first box, then select Request refund through A-to-Z guarantee.
Closing Remarks
This article has highlighted easy systematic approaches to solving issues arising from delivery on Amazon. Hopefully, this should provide long-lasting solutions for deliveries on Amazon.
Frequently Asked Questions
How do I contact Amazon about a stolen package?
Here’s Amazon’s customer service phone number is available 24 hours a day and 7 days a week at 1-888-280-4331.
How do I ask questions from a seller on Amazon?
Go to the product page, locate and click on the Customer questions and answers, type in your question in the available text box, then click Ask.
Are Amazon questions anonymous?
Absolutely! As questions are anonymous, so are comments. Amazon can only contact you but can’t identify you.
How do I avoid fake sellers on Amazon?
To identify fake sellers on Amazon, click on the seller’s name in the sold By section on the right-hand side of the profile page, there you can see the seller’s lifetime feedback ratings, coupled with their score over the last few months one year.
