Nobody intentionally sets out to buy damaged items. However, experience has taught us that products occasionally get broken or damaged while in transit due to negligence or any other form of accident. So the question has always been, who bears the brunt of such occurrences? Let’s Know more about Aaron’s Damage Policy.
There is no prior contract between the contracting parties, excluding liability for any damages on the goods while in movement. The seller responsible for bearing any loss occasioned by accident, and the buyer is deemed entitled to have the items replaced or repaired. There is also a certainty of getting a refund.
- Aaron’s will voluntarily exchange any item discovered damaged while in movement or upon delivery.
- Where the buyer happens to be a member of Aaron’s club, replacing the faulty item is only possible where the cause of the damage was a disaster beyond human control or a fire accident.
What is a Damage Policy?
Have you ever wondered what happens when you buy a particular item that turns out to be broken or damaged upon arrival? Where such occurs, the policy regulating such damage is what would be applied depending on each peculiar circumstance.
A damage policy is a principle or set of principles deemed desirable and necessary to be applied when a procured item is delivered in a state that is not intact. The damage policy guides the buyer on the next course of action to take when such occurs. When buying any particular item, the buyer must read all the damage and return policies before ordering items.
Who are the Aarons, and what are they doing?
Aaron’s is a company based in the United States that provides rent-to-own services, otherwise known as lease ownership services, for brand furniture, home appliances, and electronic devices. According to Wikipedia, the company is primarily preoccupied with leases and retail sales of the devices mentioned above and furniture. Founded in 1955 by Charlie Loudermilk, Aaron’s has important deals on durable products for even low-income earners.
Aaron’s Damage Policy
In the advent of finding out that a product is not of satisfactory quality, meaning it has been damaged, unsuitable for the purpose for which it was bought, or does not match what has been beforehand described by Aaron, several things could be done according to Aaron’s damage policy which is also based mainly on the time the damage was occasioned.
Damage Upon delivery: When Aaron’s representatives discover at the time of the delivery that the product is in an unsatisfactory state, whether or not the item is newly bought, the local store should be promptly contacted and the complaint related to them.
Reporting the damage as soon as practicable is essential in getting a permanent fix to the problem. The location Aaron’s will replace any of such furniture, electronics, or other home appliances discovered to have been damaged while in transit or upon delivery. However, there is also an option to fix the damage by repairing and returning the products at no cost.
Damage occurs during the Lease Period: when the damage occurs while the least period subsists, the buyer bears the responsibility of having the products repaired and whatever cost it requires. While this is in place, the buyer is still responsible for making the least payments.
At the end of the lease period, if the buyer chooses to return the product to Aaron’s, it must be returned in the same condition as when received. If any variation is discovered compared to the state in which it was initially delivered, such a return is unacceptable.
Damage occasioned by fire or in a natural disaster: signing up for Aaron’s club helps cover everything within the possession of buyer from Aaron’s and in the advent of damages to the product resulting from fire, lightning, flooding, or any other such form of natural disaster, the damaged product would be replaced.
Where the product is eligible for replacement, the subsisting lease agreement before the disaster that damaged the first product continues to run on the replacement given.
Conclusion
Aaron’s damage policy is predicated upon the time the damage happened. Where it occurs at delivery or where it is damaged by fire or any natural disaster, a replacement of the damaged product is highly possible. Where, however, the damage occurs during the lease, the buyer is personally liable for the cost of fixing the damage. The damage policy is generally recommended to be read correctly before purchasing any product.
FAQs
- What should I do? If my goods get delivered damaged?
You should make a contact back immediately for the necessary adjustments.
- Is it likely that a customer will be abused for having full responsibility for the damage, whether knowingly or inadvertently?
No, at Aarons, everyone is treated with utmost respect and valued. Abusing will be totally unacceptable and wrong.
