Argos is a large retailer with over 50,000 products on its website, app, and stores. They have after-sales service that provides support and services for commodities purchased from their company. One of the after-sales services is their return policy. so Learn more about Argos return policy.
Argos return policy
Commodities purchased from Argos can be returned within the first 30 days of purchase. Refunds will be processed using the payment gateway used for purchase. Refunds of purchase payments made with a card can take up to 7 days while a PayPal refund can take up to 30 days to reflect in the receiving account.
It is important to note that Argos reserves the right to reduce a refund amount if the commodity or its packaging has been handled roughly.
Current stock rates can affect the exchange of products purchased in Argos. If the company is unable to exchange the item, a refund is made using the original payment gateway.
Conditions for return
For a purchase to be accepted upon return, it must meet the following requirements:
• The product must be unused
• The product parts must be complete
• It must be in its original packaging
• Proof of purchase
• If applicable, the purchase must be returned with its tags
• The product must be in a resaleable condition
• If there were any free products gotten with the purchase, they must be returned too.
How to return products purchased from Argos
The method of returning a product depends on where you bought it from. The following are the means of returns classified according to their point of purchase.
• Purchase made in any Argos store: The purchase can be returned to an Argos walk-in store or any Argos store in Sainsbury’s.
• Purchase made in an Argos store in Sainsbury’s: Returns can be made to an Argos walk-in store or any Argos store in Sainsbury’s.
• Purchase made in a Sainsbury’s collection point: Such purchase can either be returned to any Argos walk-in store, any Argos store in Sainsbury’s or the same Sainsbury’s collection point
• Purchase sent through home delivery and is a small item: Returns can be made to an Argos walk-in store or any Argos store in Sainsbury’s. You can also choose to return the commodity by post (the address will be on your delivery note) or set up a return via the Company’s live chat.
• Purchase sent through home delivery (large items): Returns can only be organized through Argos’ live chat
• Purchase made from Tu’s clothing (either by collection or delivery): Such purchases can be returned either to an Argos walk-in store, any Argos store in Sainsbury’s, or by post.
Items that cannot be returned
The following purchases cannot be returned due to their nature:
• Underwear
• Pierced jewelry
• Perishable foods
How long does it take for a refund to be made?
Items returned to Argos stores usually have a refund activated immediately. However, it will take a few days for it to reflect in your account, depending on your method of payment.
Payments made by cash are refunded immediately while payments made using a bank debit or credit card can take about 5-7 working days before the refund is reflected in your bank account.
PayPal payments require a longer time hence it might take up to 30 days before the refund reflects in the PayPal account.
Can I get a repair for a faulty or damaged item?
In most cases, the product manufacturer can resolve issues of faulty commodities. You can check Argos’ product support site www.argos.co.uk to see if the issue of a faulty commodity can be resolved. They may be able to send a spare part or have the item repaired. Sometimes you can be saved the trouble of having to return the purchase. The repairs can be done in your home depending on the product purchased.
However, if the faulty commodity is still under warranty, Argos will accept it except if it is a large commodity, even if it was originally delivered to your home.
Can an opened item be returned to Agros?
Yes, it can, so long as the item is returned with its original packaging and all tags uncut.
What can be used as proof of purchase?
• A receipt
• An email confirmation
• e- receipt
• Your order number
• Your card or bank statement
Frequently asked Questions
• Do I have to return my purchase to the same store I bought it?
No, you don’t. There are collection points where you can return purchased items.
• When returning purchases, do I also return the gifts that came with them?
Yes, you have to. If you don’t, the price of the gifts or vouchers will be calculated and deducted from your refund.
• Can I return my purchase for repairs?
Items for repairs are almost always accepted. You can visit Argos’ support site at www.argos-support.co.uk for more help.
