Burlington departmental store is a retail store in Burlington Township, New Jersey. It dated back around 1946 when Monroe Milstein started a wholesale and retail outwear business(mostly Jackets), with his father, which later graduated to inculcating other clothing items and accessories. Even though Bain Capital acquired its ownership in 2008, the company has grown significantly, operating up to 503 stores in 44 states including Puerto Rico. Burlington’s return policy is instituted to give utmost satisfaction to Burlington shoppers. Customers are allowed to return a product if there’s a case of a defect, broken or unwanted good.
The Burlington Return Policy
- Returns are only done in person or using Do not pay. Burlington does not allow the return of a good via email, phone, or website.
- The return policy is only effective when a product is returned within 30 days after purchase
- The product must be returned with the payment receipt. Otherwise, the return will be denied.
- The product must be in its original state of delivery, including the original packaging.
- The company will make refunds based on the original form of payment.
- If the receipts are unavailable, the customer can make a return with a valid ID. Such a customer, however, will receive the product credit instead, for the lowest selling price.
- Returns after 30 days of purchase will only receive merchandise credit after the service fee is deducted.
- Layaway deposits, payments, and returned layaway merchandise made for products that are no longer in their original state of purchase will only receive merchandise credit.
- Every return will have to pass through a third-party verification process, followed by system approval. This will require ID information and the return transaction history of the customer, which are further processed by the processor’s system. It will take up to 14 working days
- A return will be denied if the third-party system does not approve it.
For Credit Returns
- This type of refund will only be done in credit.
- Returns done for a check purchase will be credited back to the original account.
- Purchases made with debit cards will receive a cash refund.
- Merchandise returned after 30 days of purchase, whether completed layaway or receipted return will receive a credit refund.
How To Make Returns In Burlington?
- Check for the nearest Burlington store.
- Present the merchandise to the management alongside the receipt of payment.
- If you are not with the receipt, you should locate the exact store where you made the purchase.
- If you meet the criteria, you will get a refund for your good, followed by a return confirmation mail.
- Returns are processed between 3-5 days.
Donotpay
- You will first open the Donotpay app.
- Next, you select the Burlington item return request issue.
- The questions that will come up will require that you answer them to proceed.
- You will then attach a photo of the desired return item.
- A customized return request letter will be automatically generated and forwarded to the company.
- You will be informed of the deadline for your good to be delivered during the time of application, and also a free return shipping label.
You can easily get your refund using Donotpay by following the instruction.
- Open the Donotpay app.
- Navigate to the charge back instantly option.
- Click on getting protected.
- Answer the required questions.
Burlington Holiday Return Policy
Burlington allows a different return policy for goods bought during holiday periods. This applies from 14th October to 6th December. The policy allows that returns be made by 5th January the following year.
Burlington Exchange Policy.
- No policy in Burlington supports the exchange of any merchandise for any reason.
- If a customer wishes to exchange a product, they can only return them following the return policy, after which they make an order for another product.
Conclusion:
Burlington has a favorable return policy that guarantees the utmost satisfaction for its customers. Customers are therefore guaranteed a complete refund for any product on return as long as the criteria for refund are met.
FAQ
- What happens when a product is returned without the receipt of payment
Burlington will only allow for this return, if the customer can provide a valid ID., they will get the merchandise credit only.
- Does Burlington have a customer service number
The official customer service number for Burlington is 855 355-BURL
- What should I do, if I haven’t received my merchandise after the return
The reason could be that the return form was not properly filled out. Customers should ensure to complete the return form before a return.
Also, the customer care number can be contacted to lay a complaint or you can reach out at their website complaintsales@burlington-uniforms.co.uk
- How do I make an official complaint to Burlington
Your satisfaction as a customer is Burlington’s priority. If there is any form of dissatisfaction with the product you ordered or anything that could jeopardize the business relationship with the company, quickly reach out via email to sales@burlington-uniforms.co.uk.
