UPS is the abbreviated form of United Parcel Service, which is an American company. The company has its headquarters located in Georgia, United States of America. The company was founded back in 1907, and currently, the company’s CEO is Carol. B Tome. UPS is one of the renowned courier services companies that one will ever come across but with the tight competition in the market like FedEx and such people often find it difficult to choose the right courier service. Let’s know why UPS Package Didn’t Arrive On Delivery Date?
UPS packages may not sometimes arrive due to some error or some kind of problem from the delivery partner. But, there is a solution to such kinds of problems in a case similar problems arise in the first place. If your package did not arrive on the delivery date, you would have to file a request within 15 days from the delivery date.
The customer service team would be the first one whom an individual with such a kind of problem should contact immediately. In case the payment for the package has already been made, then you should have proof of it so that it could be used for reference later on.
What To Do When My Package Did Not Arrive On Delivery Date?
The first and foremost thing to do is to contact the customer service team and complain about the issue to the agent. The agent will then decide or check the status of your package and will decide what to do next if the problem seems to be valid and legit. An individual experiencing such a kind of problem should call 1-800-742-5877 and file a request immediately so that action can be taken immediately.
If an individual decides to call the number as mentioned earlier, then after the phone has been picked up, you need to say ‘REFUND’, and further processes will be initiated. The late delivery refund might be initiated once the above things are done, and it would be easy for the company to let you know about the status of your package if not delivered on the delivery date.
A refund would be an option if you are dissatisfied with the service and it can be done once requested from your side. But, whatever you decide to do should be done immediately without wasting time because if the 15-day period is over after the delivery date, then you may not get the refund.
Common Reasons Why UPS Delivery May Not Be Able To Deliver On Time
Now, there might be several reasons why your package could not be delivered on the day of delivery. But, this does not mean you cannot raise a complaint about it because you can, and you should do it. However, some of the common reasons why there is a delay in the delivery of your package are as mentioned below.
- Bad weather conditions make it difficult for the delivery people to deliver the product.
- Incorrect address details provided by the customers could be yet another reason why delivery partners fail to deliver a certain product on time.
- Poor carrier performance is also one of the reasons why people suffer from late delivery. A refund can be requested by the customers immediately so that the process of it is initiated for the same.
Even though there may be problems arising but 90% of chances are that the product or the package gets delivered to the right person at the right time. Delaying in delivery would be one of the rarest things that any courier service can do. Everything is handled properly and smoothly so that there is no margin for error.
Conclusion
In the end, it is all about getting exemplary quality service from delivery service companies like UPS and other companies like FedEx and such. Companies and several e-commercial platforms use these courier services to make sure that the product or the package gets delivered to the right person at the right time, and therefore, the customers remain satisfied with their service. The customer service team would be the first one whom an individual with such a kind of problem should contact immediately. In case the payment for the package has already been made, then you should have proof of it so that it could be used for reference later on.
Frequently Asked Questions
- Will I get a refund if my package has not been delivered by UPS?
Ans: yes, you may get a refund from UPS in case you haven’t got your package delivered to you yet. You need to make a call and say ‘REFUND’ so that the refund amount will be initiated.
- What will happen if UPS does not deliver on the date of delivery?
Ans: The company would still try to deliver on the next business day so that you can still manage to get your product or package delivered.
