Introduction:
As the name suggests, when the delivery is made without contact between the delivery executive and the customer, then such type of delivery is contactless delivery. This type of delivery is the new normal where ‘no contact’ is the highlight of this. In this article, we will see about ‘What Is Contactless Delivery?’.
What Is Contactless Delivery?
In recent years because of covid, we have seen many shifts in how things used to be before and how they are now. Contactless Delivery is a new concept that came as a result of social distancing where one person is not exposed to the virus if any while making the delivery. This Innovation has helped us deal better with the challenges we were and still are encountering. Contactless delivery is user-friendly as well as complies with the norms to be followed for containing the spread of viruses.
Everyday things, as well as food delivery, we’re basic requirements and going out to buy was a threat. Contactless delivery made this easy, by fulfilling the requirements without being a risk.
What are the key features of contactless delivery?
• Both the delivery person as well as the customer is not exposed to each other for any viruses if either of them is carrying.
• The payment is made online or before delivery which is prompt.
•The delivery app should provide a separate option for contactless delivery, for the customer to choose.
What are the pre requisites of setting up a contactless delivery?
• Step 1: Delivery companies should introduce options for contactless delivery in their delivery application. If there is no delivery application then the same should be set up.
• Step 2: The company should ensure that the customer opting for the same should have proper access to the following:
– Temperature of delivery executive
-When was the temperature last taken
– Ratings for the delivery executive
– Vaccination status of the same
•Step 3: The delivery executive should be properly trained for such type of delivery.
•Step 4:The company should ensure that the delivery executive wears a mask while on delivery, even if it’s contactless.
• Step 5: An option should be given for the person to opt for where to keep the goods to be delivered (Main door/ Entry door/ Parking area) and also ensure that the same is informed to the customer.
•Step 6: The delivery executive should ensure that the delivery is made at the exact place. It may be included by the delivery executive taking a picture after the delivery is made.
• Handling of delivery by the executive is a key factor here. The delivery company should ensure that proper packaging of the same has been done or the same has been sealed properly as the delivery is not in person.
Benefits of contactless delivery to company:
As when the covid hit various countries, everything was shut down including businesses. Companies needed to find a way to keep going as well as take all the precautions for the protection of their staff as well as the customers. The companies introduced this type of delivery where everything feasible, was delivered without shutting down the businesses.
This helps them hugely with the increased sales.
Companies without opening stores were saving on deliveries and making profits in an era where everyone was interested in getting things delivered at their doorsteps.
Not just profits from sales, companies also earned from delivery fees charged to the customers.
They were running their business as well as taking a part in serving the community in difficult times through innovation.
Benefits of contactless delivery to customers:
When everything was shut down or there huge was a lot of panic buying, the customers could get everything they needed from groceries to food, delivered to their doorsteps without meeting anyone. This was an added advantage to normal deliveries, where acknowledgment of receipt and payments were made online.
Even if someone had covid, they could get their medicines delivered without endangering the life of others by stepping out and buying one.
Conclusion:
Contactless delivery was an excellent solution to the problems faced by everyone, where socializing was the root cause of the increased spread of the virus.
Not just then, still contactless delivery holds good as we are every day fighting new and emerging variants. We now have a setup where either we can continue with it, or have an option to go back to the original version in case things get normal. However, we don’t need to again face those challenges or resources in building a platform or a concept accepted by all. One thing we clearly understood was innovation can do wonders, and not always human contact is necessary to help each other. As a society, we can come together and face the toughest challenges.
And in the coming years when we may be facing new challenges with the growing population, contactless delivery can still be quite beneficial.
