The internet is an online saturated space where you connect and communicate with a vast number of individuals from all over the world. Matchcom is similar in that it is an online dating site where you can meet different types of people to form a romantic bond. Although matchcom has some paid services too which have some refund policies.
What is a matchcom refund?
This online platform is regarded as one of the best as a result of its long-term impact on individuals with more than 24 million members from various nations believed to number in the millions.
Can I get a refund? Yes! This is one of those questions you might be thinking about if you no longer want to use the Matchcom service but have already been billed. Most likely, you’ve accomplished your primary purpose there and seek to withdraw to avoid future charges. There are numerous testimonies from people about getting a refund. To be eligible for yours, you need to understand their systematic way of operation.
When you start using this service, a free plan is offered to help you figure out what the site entails. It avails you an opportunity of a 7-day free trial period during which you can connect and bond with acquaintances before being requested to pay for a premium version which is better and more efficient and grants you unlimited access to connect properly with your new-found partner. The billing charge may appear to you to be an insignificant sum, but when added up for months, it becomes a huge sum that you cannot afford to ignore, requiring you to pursue a refund. To avoid being charged, you may keep a tab of the free trial for a few days and when it gets closer to the expiration then cancel it. That way, you won’t have to be charged if your heart doesn’t go with it.
Another issue that gives way to refund compliance is when you have forgotten that your plan is set to auto-renew, automatic renewal doesn’t require your permission any longer as you are charged without your knowledge. In other words, no effort is required from you before the payment is effected aside from the first encounter where you inputted your details.
How to get a matchcom refund?
- The first step to requesting a refund is to cancel your subscription package. You do this by logging in to your account on the match site, clicking the manage subscription, and then canceling your subscription plan. It is not only best to cancel the plan but to await a confirmation email of the step you have taken to put an end to the deductions.
- Contact the customer service making known your intentions not to use the service any longer, informing them of your cancelation. Meanwhile, you may be asked to state reasons why you won’t be needing their services again so that they can work on it. It is important to have in mind that placing a call doesn’t guarantee a quick action to process the refund as there are a lot of customers to be attended to.
- Emailing a letter to the customer’s service is another option that works. Your letter must include necessary details regarding your information like full name, email, contact, etc. Also, do not forget to back up your complaints with convincing shreds of evidence before you finally signed and forward them.
If the subscription isn’t directly made from match probably if done on apple or iTunes, they are not responsible for a refund hence, you would be asked to contact Apple company, they as well have methods to help process your refund. Although the match is assumed strict in its refund policy, however, there are still some exceptions to it if you have never go kicked against its terms and conditions.
Other exceptions that make refunds possible are
- A refund is made possible if the user of the service becomes disabled in the sense that such a person is unable to make use of the service again.
- A refund is as well possible if a user dies before the subscription service comes to an end.
That is to say, refunds are feasible on Matchcom if the requirements are met and the procedure is done correctly.
Frequently Asked Questions
- Does matchcom offer a refund?
Matchcom does offer refund to customers if the processes are duly followed, not in all cases but presenting a piece of evidence that would serve as a backup, it helps hasten the process and bear fruitful outcome.
- How long does it take to get the refund?
It is not predictable as there are lots of customers ranging to millions that may have a similar issue to be attended to before it eventually gets to your turn.
- What do I do to cancel my subscription?
Different reasons may result in the cancelation of your subscription plan with match. It could be that you’ve found a partner for a romantic relationship or few other complaints best known to you.
