HelloFresh’s business model involves preparing and delivering all of the components for a meal to customers, then cooking the meal using the recipe procedure mentioned in a card that takes roughly 30–40 minutes to complete. A meal kit delivery service saves your time & energy from meal planning, buying groceries & long research meal preparation process. But this costs quite a bit of extra money from your pocket. For this reason, subscribers want to cancel their HelloFresh account after a while. Let’s know How To Cancel A HelloFresh Account ?
To cancel your HelloFresh account, you must log in to your HelloFresh account > click on Account settings > Subscription Info > Cancel my subscription. As a customer, if you find this process complicated, then you have other options to cancel your subscription.
The Cancellation Process
- Sign-In to your HelloFresh account with the same email id and password you used to create your account.
- You have to click on your name in the upper right corner and then navigate to “Account Settings”.
- On the Plan options page, scroll down and choose ‘Cancel Plan’. You`ll find it under the Status section.
- A pop-up notice will appear encouraging you not to cancel. “Cancel Anyway” should be selected.
- Choose a reason for your account cancellation.
- To cancel, simply follow the prompts: Your account will be deleted soon and you`ll receive a message conforming to this. Simply stop or cancel your next planned delivery by 11:59 p.m. PST 5 days before it is due so that our suppliers are notified. Make yourself informed of the cut-off date because you have to pay for the last meal you ordered.
- You’ll see a notification stating that your account has been canceled and that your last delivery date has passed.
The Other Ways
In case, you are not satisfied as a customer and find the above process unsatisfactory, time-consuming or complicated for any reason. You can cancel your HelloFresh subscription by contacting their customer care service at (646)846 – 3663. The customer care executive will guide you through the cancellation process after asking for some details from you and the reason for the cancellation.
You can also cancel your subscription by dropping a cancellation email . You have to provide your subscription details and the reason for the cancellation in the email body. The team will either reach you soon or initiate your cancellation process within 48 hours.
The Reason
Before you cancel your HelloFresh subscription, you need to understand the reason why subscribers want to cancel their subscription. Some of the significant reasons faced by the subscribers are:
- It costs high to customers and is sometimes overpriced.
- Although almost everything they give is recyclable, they are not environmentally friendly.
- Delivering fresh refrigerated food rather than organic food is a matter of great concern for some dietitians & nutritionists.
- As a customer, you have to order an extra box and pay for it if you got more than four family members.
- For your specific needs, portions may not be suitable.
Because of these reasons as mentioned above, subscribers are unwilling to continue their HelloFresh subscription.
The Pause
You can even skip a week of delivery if you’re uncertain about canceling. For that week, you will not be charged. Simply, you can have a break from HelloFresh. To skip a week of delivery, follow these steps:
- Sign-In to your account.
- Click or Select “My Menu”.
- Choose which week(s) you want to skip delivery on, then click ‘Skip Week.’
The Change
If you are canceling your HelloFresh subscription just because of the meal plan. The one you choose when you create your account is not rigid. You can simply change the meal plan by following these simple steps:
- Sign-In to your account.
- Navigate to the page “Customer Account”.
- You can simply alter the number of meals sent each week, or
- You can customize the types of recipes and the number of servings per recipe.
Conclusion
So, if you are one of not so satisfied customers of HelloFresh, you can cancel your subscription by contacting their customer care executive, dropping a mail requesting cancellation, or directly canceling the subscription by signing into the website. But you should consider the pros of HelloFresh before cancellation, especially the decline in the food waste rate because of their proportionate & measured meal kit system.
FAQs
- Can we reactivate our account after cancellation?
Yes. You can reactivate your account anytime you wish and get an offer of 100$ off.
- Are there any cancellation charges?
No. HelloFresh does not charge any cancellation fees.
- Is there any toll-free number for HelloFresh?
Yes. HelloFresh has a toll-free number 1-800-733-2414.
- Can we change the order of ingredients and recipes?
Yes. You can change the order of ingredients and recipes anytime you wish from your accounts settings.
