Orangetheory Fitness is one of the largest fitness studio franchises in the United States. With over 1000 studios across the globe, the company has gained a total of one million members. The sessions at Orangetheory are only an hour long and the members are trained on both weights and cardio workouts. Let us know more detail about ‘Orangetheory Class Cancellation Policy’.
Orangetheory Class Cancellation Policy
To become a member at Orangetheory, you can select one of its three major plans, which are basic, premier, and elite. In addition to these, a class package is available where you can pay on the basis of individual sessions.
Orangetheory encourages its members to attend the sessions regularly and consistently to get the best results. Therefore, it has implemented a fee for late cancellations and no-shows to deter its members from missing out. Nonetheless, you will be able to cancel your class in advance in case of an emergency.
According to Orangetheory’s class cancellation policy, cancellations done 8 hours before the class will not be charged any fee. Any cancellations after that will be charged accordingly. If you do not wish to continue your classes at Orangetheory, you can cancel your membership as well. All cancellations can be done either online or in person.
Class Cancellation Process
Even though you are allowed to cancel a session at Orangetheory, it is best to do that in advance to avoid a cancellation fee. The grace period for cancellation might vary with different locations but it is usually between 8 to 12 hours before the class. You can cancel a scheduled appointment by calling your studio or through their official website or app. Below is the list of steps you need to follow to cancel a session online:
- Visit the website or open the app.
- Select the list of your upcoming sessions.
- Choose the “delete class” option against the needed one.
- Choose the “make schedule change” option if you only need to change the time and not remove the class entirely.
If cancellation is done over the phone, do not forget to mention whether you want to remove the class or schedule it for a later date. The cancellation policy of Orangetheory gets revised every few years so, it is important to stay updated by reaching out to your local studio.
Membership Cancellation
You can cancel your Orangetheory membership permanently either by mail or by visiting the studio in person. Membership cancellations cannot be done online or over the phone. To cancel your membership, you must send a mail stating your reasons along with a signed cancellation form a month in advance. A customer service executive will contact you to guide you through the next steps. Any additional procedures will be different in different locations.
You can also cancel your membership by visiting your home studio in person. You will be required to fill in the cancellation form or provide a written request and settle the payment on the same day. It is important that you cancel your membership at the same franchise that you are a member of. Cancellations from other franchises will not be processed.
Fee: Orangetheory Class Cancellation Policy
The fee charged for cancellations might vary with the locations. If you fail to cancel the class at the said time, you will be charged around 10$ as a “late cancellation” fee. If you miss the class without prior cancellation, you will be charged an even higher amount of about 12$ as a “no-show” fee.
In case you cancel your Orangetheory membership, you will be charged for the month following the cancellation date, during which you can attend the leftover sessions if any. You will not receive any refunds for the unused classes after the one-month period.
It is possible to transfer your membership from one franchise to a different one. A transfer fee will be demanded by the new franchise in addition to the primary charges.
Conclusion
Now we have learnt ‘Orangetheory Class Cancellation Policy’, Orangetheory provides you an option to select the number of classes you wish to attend and therefore expects you to adhere to their policies. Even though it is best to follow the schedule, cancellations are inevitable in case of unavoidable situations. Cancellation before 8 hours will not cost you any extra charges.
Any cancellations within the 8-hour period are charged but it is less than the no-show fee. Therefore, it is always better to cancel your session in advance instead of missing it without prior notice.
FAQs:
1. Is there a fee waiver for cancellation at Orangetheory?
If you have a long-standing relationship with your local studio, you might be qualified to get a waiver on your cancellation fee.
2. Is there any other alternative to cancel Orangetheory membership?
If you are willing to pay a small amount of the total price, you can pause your membership for a limited time.
3. Does Orangetheory offer any discounts?
Family discounts, student discounts, and buddy-up membership discounts are some of the discounts offered by Orangetheory. In addition to these, you can opt for a one-month free trial to check your fit with the studio.
