Introduction
With increased capitalism, consumers have started spending more on purchasing items. Sometimes, the purchases are unsatisfactory due to several reasons, such as size problems, damaged products, or incorrect or late shipment in the case of online purchases. Therefore, almost all stores have a return policy for the same. The products can be returned or exchanged but only for a specific time. The same is the case with Saks Fifth Avenue, a store selling designer apparel, handbags, shoes, etc. Let us know about what is Saks, their return policy and how to return the things are discussed in this article.
Saks Fifth Avenue
Saks Fifth Avenue is a New York-based store selling high-end products, so people make expensive purchases from the store. Therefore, the store has a policy of full refund returns up to 30 days from purchase. Although, the items you have purchased must go through a quality check to be returned, and the return will not be made if it does not clear it. There are several other guidelines and conditions regarding returns, which will be discussed in the article.The following are the return policy of saks.
Conditions regarding the return of goods at Saks Fifth Avenue
The return policy of Saks and the conditions are as follows:
- Personalized or monogrammed items shall not be replaced since they are customized for the purchaser.
- One needs a receipt to make a return. A return cannot be processed without a receipt.
- With a receipt, a full refund can be received up to 30 days from the purchase and is usually credited back to the customer’s account or given as store credit.
- The price of a refund depends on the current market price of the product and not the purchasing price.
- Items can also be returned post the 30 days, but the customer might not get a full refund.
- They might observe returning patterns of consumers. Returns might not be provided for people who make excessive returns in short periods.
Are There Any Exceptions to the items that can be returned?
Watches, Jewellery, and furs cannot be returned past 30 days. The amount will not be partially refunded like in the case of other products.
Can I return a Product with wear and tear?
No, a product with visible wear and tear cannot be returned to the store. In addition, the product must be in a “saleable” condition which in most cases is an unused product. Hence, once the product is used, it is not eligible to be returned.
How Can I return items?
- At the Store – One can go to their local store and get an executive to check the condition of their product. They will then assess whether the product is eligible for return or not. The return is done if the customer presents a gift receipt or purchase receipt.
- Via Mail – A return has to be requested using the website. The product must be packed in the original packaging, preferably with the original shipping label, and the order number must be mentioned clearly. The product will be shipped, and its condition will be checked. After that, the return request might be accepted or declined accordingly.
Does Saks 5th Avenue charge you for Returns by Mail?
If the return is made in the first 14 days, the store provides free shipping for the return. Post the 14 days, a delivery fee of $9.95 is charged per order.
What if I made a purchase using ShopRunner? Can I return that?
The procedure is the same as returning the product via mail or other services like FedEx. Although, if the purchase is made using ShopRunner, a prepaid label can be printed, and a consumer can enjoy free returns and not have to pay for the shipping even after 14 days. The prepaid label can be located on the Orders and Returns page on ShopRunner.
What is their Returns policy during the Holidays?
The store removes the 30-day policy during the holiday season. Any purchases made from November 1 till December 23 can be returned till January 24 of the following year since consumers might not be able to make a return due to the stores being closed for a prolonged period during the holidays.
Conclusion
Like all other stores, Saks Fifth Avenue cares about its customers and their needs. Therefore, they have an extremely consumer-friendly return policy in place. The 30-day period for full refund returns is more extended than other stores on average, which mainly just provide 7-21 days of full refund returns. Furthermore, the considerations made by them during the holiday season are also appreciated by customers.
FAQs
- What is the duration for processing the return request?
It usually takes 10-14 days to process the returns and provide a refund.
- Does Saks 5th Avenue provide a price adjustment policy?
Yes, Saks 5th Avenue does provide a price adjustment policy. However, this policy is valid only up to 7 days after purchase.
