Introduction
Asurion is one of the best places to get your insurance for electronic gadgets and appliances and all kind of tech support you need. With a motto to fix not only your tech but also your frustration, Asurion is the place for protection through insurance. The company also helps with repair, installation, and expert support for the kinds of technology one owns.Let us know about what is Asurion replacement and phone warranty and the steps to get phone replacement in this article.
Asurion provides both replacements and warranty for products insured by it but on certain conditions. Once a phone is replaced, the warranty period provided by Asurion will be terminated. This means Asurion provides insurance services to phones within the original company warranty period, and Asurion gives the additional warranty to phones insured within their plan. If within the warranty period, a phone is replaced, then the warranty period given by Asurion for the replaced phone expires. Hence, Asurion does not provide a warranty for replaced phones. It is important to remember that a phone replacement within the manufacturer warranty period will not have its Asurion warranty period terminated.
Steps to get a phone replacement, repair, or warranty protection from Asurion
Step 1: Register for Asurion Protection Plan after reading the terms and conditions and details on their website.
Step 2: Pay for the Protection Plan, which will be 10 to 20 percent of the retail price of any electronic.
Step 3: Register your product by filling in all the details to claim Protection Plan. Further, give details to claim on the website’s claiming page.
Key aspects of the Asurion service plan
For replacement, Asurion replaces products that have their plan and sales receipt intact and those products that are less than $150; the exception includes portable computing devices. In addition, while not having a waiting period for the replacement of any phone, Asurion replaces phones on all conditions except when the phone suffers a breakdown.
Asurion service plan covers repairs needed for the product to meet factory written specifications. They repair and replace remote controls, including surge protection from the date of purchase of the product. But, this plan is limited and has certain exceptions. For example, the claim to get your device replaced, repaired under the original warranty, or have a claim on an extended repair warranty is limited; you can have two to three claims in a year. An exception to this can be any specific information or specific immunity given to you, which will allow you more claims in a year. These claims are to be conveyed or reported, without exception, within sixty days of losing your device.
What is the ‘No Lemon Policy’ of Asurion?
According to this policy, Asurion states that if any of your electronic products faces: a) three identical failures and requires a fourth repair for the product. Asurion will determine the condition to go ahead and replace it with a similar product that will not exceed the purchase price. Asurion also has the discretion to have replacement parts that are new or rebuilt as per the requirement of the product. But, if replacement is required for any technical reason, then the product replacement will be at a lower selling price than the original price. Other repairs like preventive maintenance checks, diagnosis, and cleanings of products, including education of customers, are not a part of the No Lemon Policy. Therefore, the policy is not applied and is eligible when the product is under the manufacturer’s warranty.
Conclusion
Finally, we can say Asurion is one of the best companies to get all your electronics insured. It is all the more beneficial as they give insurance for electronic gadgets like your phones or tablets or computers and your electric home appliances. The Protection Plan, which provides all kinds of services from replacement to additional warranty at your convenience, is something one cannot deny as being the best service.
Frequently Asked Questions
- Does Asurion allow the transfer of the Protection Plan to someone else or a new owner?
Yes, Asurion transfers the Protection Plan. However, to proceed with it, you will have to speak to the Customer Care Representative via the number given in your terms and conditions; alternatively, send a written request at P.O. Box 1818, Sterling VA 20166.
- Can I get a replacement for my phone if I misplace my service plan receipt?
If you misplace your receipt, you will have to contact Asurion customer care for further help.
- Do I have to return anything within the plan in case I lose my phone?
The requirements to return any electronic gadget or appliance are not applicable in case you lose it or if stolen, but if your lost device is found, then return it.
