LensCrafters is a well-established brand that sells lifestyle and prescription eyeglasses. It is associated with many brands like Versace, Prada, Burberry, Ray-Ban, Oakley, Michael Kors, etc. If a person is planning to invest money in these brands, they must also know the return policy. Let’s know more about LensCrafters Return Policy
One can return the item he purchased and get a full refund, or even they can replace them within 30 days from the date of arrival of the product. This means the day one purchases an item from a store or when one receives the item at home via online purchase. It must be noted that the return policy only applies to the original purchase. It has no criteria to cover scratches, breakage, theft, or accident damage.
LensCrafters allow their customers to return the purchase if bought both online or offline.
The procedure of returning an online purchase
To request a return, the first step is to visit the Return Request page, fill up the order details, and provide the item(s) purchased. The prepaid shipping label or the update on the request will be updated through e-mail.
On being updated via e-mail, the prepaid shipping label must be printed out. Also, the product should be packed in the same box, the shipping label must be attached, and the product(s) should be sent off.
The product received by the company will be refunded with the same amount purchased on the same card used at the time of check out.
It takes 7 to 10 days to completion of this process. Once the process is completed, the person will receive an e-mail confirming the refund.
However, in some cases, it takes longer than the days suggested; one should call customer service to confirm it.
Procedure to return an in-store purchase
Item has been purchased from the store itself; the returning policy becomes very simple. Its procedure includes the following steps.
The product must be returned to the same location where a person purchased it.
It must be confirmed that the product to be returned is in its original condition and undamaged.
There are associates to guide throughout the return process. Still, it is very important to bring the receipt to get proper assistance and ease of return.
Let’s see a real example of returning policy.
A person wants to buy an eyeglass from lenscrafters.com. He/ she went about and found himself a pair for $210. However, once received at home, he did not like how it looked on him, so he decided to return it.
At first look, one might think that returning would be a little complicated but let’s see where it stands in reality.
- It is very easy; the first step is to visit the online return request form, which can be accessed by visiting https://www.lenscrafters.com/contact-us/request-a-return.
- After completing a form, he will get a physical return label in his e-mail; after a few days following up on the request will be completed. Once the process is done, a person will receive an e-mail confirming his refund to his card. It will take about 7-10 days.
- Suppose the person is confused about the return policy. In that case, he can directly contact customer support, which is available via the below-mentioned link.
- http://www.lenscrafters.com/contacts_us/contact-us.jsp
Some FAQs related to returning policy of LensCrafters
- What if someone orders the wrong prescription?
If someone finds an error and wants to change it, then one can do it only if that prescription is available in-store or on the website at least in one size. It cannot be changed if it is not in the store anymore.
- Can a person return the item if bought online but doesn’t have a receipt?
Yes, one can, but only if it’s original. If a person has paid by PayPal, he/she needs to call customer service to confirm which card was used for the purchase and provide the e-mail address. But if a person did not pay by PayPal, the product cannot be shipped back as they do not have a system to verify such purchases. So, it is advised to buy products from stores.
Conclusion
The LensCrafters Return Policy is a friendly one and ensures the refund of the complete amount to the credit card when they have purchased an item. It is a good way to ensure a person with own credit card and also protects the payment system from fraud, loss, or any kind of damage. The return policy is also a good way to reduce the tension in people’s minds whether they want to buy an item for themselves or someone else. This is also a good way to avoid fake or duplicate products from being purchased by innocent people. This return policy is put in place to ensure genuine and original products are bought, and all the genuine products are returned so that they can be used by someone else looking for it. This ensures satisfaction, trust, and loyalty which eventually help in building a brand reputation.
