How To Return Starlink Equipment?

Everyone in this world is familiar with the name Elon Musk. The reason is that man is the richest person in the world. Elon Musk’s other widely famous name is his company SpaceX. Starlink to the internet is what D2h to TV. It is a satellite receiving internet connection of the internet which uses about 1700 satellites in the lowermost orbit of earth and these satellites catch the signals and send them back to the earth. Starlink is nothing but yet another revolutionary idea of Elon Musk to bring a drastic change in the way we use connectivity digitally. It is a satellite version of providing the service to the world as a whole. Lets us Know more about How To Return Starlink Equipment?

How To Return Starlink Equipment?

The Return And Cancellation Of Starlink Equipment

Starlink’s USP is providing customers with a hassle-free, uninterrupted service of high-speed internet. This speed can range from 50 Mbps to 150 Mbps. This speed is similar to the speed of 5G internet.

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In the case you have already placed the order and have received the kit, but had a sudden change of mind, you need not be jittery. 30 days are at your hands to return the kit from the day of its purchase. To make the return you need only to go to the official website and log in to your account and click on the return option. Now, the returning of the product can be done in the following process:

Returning Of The Product By A Domestic User

The term domestic user refers to the users belonging to the USA and Canada.  The return process for them is different compared to others. If they wish to return their Starlink kit for any reason then they first have to meet the expectations of the company regarding their criteria for return. 

  • This includes the product to be in the state it was received. 
  • The product has to be undamaged with all its original tags intact.

Once this criterion is met, the user can apply for a return by going to the official site. 

  • An email from Starlink will be received by the user with the billing labels. 
  • The user has to attach those labels to the box of the product. 
  • The return process takes a minimum of 7 and a maximum of 10 days to complete. 
  • The refund of the product will occur in the same manner as it was at the time of purchase. 

However, the user has to bear in mind that a refund will only be processed once a thorough inspection of the product was made. If any part of the kit was found damaged, the refund of the same will not be initiated. Another aspect that the user has to be mindful of is the cost of 8 dollars for the shipping of the product and the refund of the shipping charges will not be initiated by the company.

Returning Of The Product By An International User

The term international user refers to any user of the product residing outside of the USA and Canada. If an international user wishes to return the product for any reason then they first have to call the merchandise department of SpaceX.

This will be followed by the user getting in touch with a SpaceX representative. The user then has to provide the representative with their product information and the representative will guide them through the process of completing the return.

Returning Of The Product By A Third Party User

SpaceX as a company is extremely exclusive and any of the selling of its products are made directly through its official website. That being said, for a user getting the kit from an outside source be it a seller or vendor, SpaceX holds no accountability for the well-being of the product. And a return for a product of SpaceX purchased from a third party cannot be made. However, the user can return it to the same vendor from which it was bought.


With a fast pacing world in every aspect, Starlink comes as a next-generation broadband service provider that uses satellites instead of cables. This not only revolutionizes the service of broadband but also enables even the remoteness of places to have access to high-speed internet. Above all the user-friendly and hassle-free buying process makes it all the more promising. Especially, with its return policy which keeps it straightforward.  

  1. How long does it take for Starlink to process the refund?

After the kit is picked up, the refund of your purchase will be processed. And after it is received by Starlink. The refund will take as many as 10 days to reflect in your account.

  1. How to contact Starlink?

If you still have doubts regarding the return and refund, Starlink offers a support page for user-related queries along with an email address to which you can write for further help.

  1. What makes you eligible for a return?

You are eligible for return if the product is delivered within the last 30 days after the date of shipment, and is returned in the condition in which they were shipped. 

  1. Can I return a used item?

The return policy clearly states that items have not been stained or washed, are unused, unworn, and still have the original tags attached. 

How To Return Starlink Equipment?

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