El Dorado furniture company, is a South Florida-based US company that specializes in dealing with different types of furniture sets, mattresses, and other accessories. Founded in 1967 by Manuel Capo, El Dorado is a privately owned company to date, with all functions and operations being managed by the Capo family. The company has grown to become one of the most reputed furniture companies in the US and has been ranked within 50 of the top furniture companies in the US ever since 2004.
El Dorado Mattress Return Policy
El Dorado has a very strict return policy. The company does not accept any return of mattresses unless there is a manufacturer warranty on the product. Different manufacturers provide a “break-in” period to give the customers some time to get accustomed to the new mattress.
In this article, we shall be taking a look at all the information with regards to the return policy of mattresses followed at El Dorado.
Let us take a look at the return policy followed by El Dorado on its products:
- EL Dorado Mattress Return Policy provides a 1-year warranty on all of the company’s self-manufactured products. This warranty guarantees against any manufacturing or craftsmanship defects. provides a 1-year warranty on all of the company’s self-manufactured products. This warranty guarantees against any manufacturing or craftsmanship defects.
- Products can be returned within 90 days from the purchase date of the product. All such items need to be in an unused and undamaged state.
- However, El Dorado does not accept returns based on the company policy for products such as mattresses, foundations, bases, etc.
Mattress Return Policy at El Dorado
Mattresses can be returned to the company under any one of the following conditions:
- Most manufacturers offer a “break-in” period for mattresses, usually varying between 90-120 days. This period is intended to give customers some time to get accustomed to the new product. Any such manufacturer warranties are respected by El Dorado.
- Under special circumstances, El Dorado may accept returns on mattresses within a 5-day period from the delivery date. This is possible only if there has been an error on the part of the company.
- Liability is restricted to the exchange of the mattress/ refund of the original amount.
Conditions for Mattress Returns to be Accepted
In order for a return request to be approved by El Dorado, the following conditions need to be met:
- The mattress needs to be in an undamaged condition. Any marks, stains, deformation, or discoloration of the original mattress would result in the request getting rejected.
- On placing the request, the company would send a team to perform the basic quality checks on the product. The team has the final say on whether or not a product will be accepted for returns.
- The reason for the return needs to be explicitly mentioned in the return request. Any errors on the customers’ side would, again, not be entertained.
Time Taken in the Process
It usually takes around two working days for El Dorado to send the inspection team to the site. On approval, any refund/return requests are initiated. Refunds are made to the source of payment and usually take around seven working days to be accredited.
Conclusion
We have seen in this article that El Dorado accepts returns on mattresses only in those cases where a manufacturer warranty already exists.
Under very special circumstances, exceptions may be made, with returns being accepted within a 5-day period.
The rigid return policy at the company makes it fall behind its competitors and customers have had complaints in the past regarding the policies as well. This is an area where El Dorado needs to look into to attract more customers to the company.
Frequently Asked Questions
Question. Who are the main competitors of El Dorado in the US?
El Dorado is not among the top furniture retailers in the US. The segment is dominated by bigger players such as IKEA, TJX, Ashley Furniture, HNI, etc.
Question. Does El Dorado sell its products online and offline?
The answer to this question is a resounding Yes. Customers can purchase El Dorado furniture from any one of the 14 offline stores present in and around South Florida, and customers can also head over to the company’s website and purchase products from there.
Question. How do prices at El Dorado compare with the other furniture companies in the US?
The prices at El Dorado stores are on the lower side as compared to its competitors. The company strives to manufacture innovative products at affordable prices and has managed to do so.
Question. Is it recommended to buy products from El Dorado?
This depends entirely on the personal choice of the customers. Customers loyal to El Dorado would always prefer the brand’s products. On the other hand, if someone has the budget to buy from multinational companies, then, El Dorado might not be the best choice for him/her.
