Gardner white furniture, headquartered in Michigan, was established in 1912 to improve lives through furniture. The business developed quickly in the coming years and set a good reputation with its customers due to the provision of high-value customer and warranty service on all of its products. Warranty plays an essential role in building a trusting relationship with the buyers, which is why the company has always focused on building a trustworthy warranty and after-sales service for its customers. This article will cover upholstered furniture warranty, wood limited warranty, and ways to acquire warranties offered by the company on all of its products. Let’s learn about ‘Gardner White Furniture Warranty’.
Gardner White Furniture Warranty
Upholstered furniture warranty and wood limited warranty are provided by Gardner White Furniture to its buyers from the date of purchase. Upholstered furniture warranty consists of four years from the date of delivery written on the customer’s purchase receipt. This warranty covers bonded leather and vinyl upholstered residential furniture, new fabric, and leather. This warranty protects against accidental stains or damages. The wood limited warranty is also effective for four years from the purchase date to provide protection against repair damage to the parts of wood furniture or to remove their stains.
Types of Warranties by Gardner White Furniture
Gardner White furniture ensures that it provides the best warranty service to its buyers to build a good trust relationship with them. Different types of warranty services offered by the company are discussed below:
1. Upholstered Furniture Warranty
This is a four-year Furniture Protection Plan. This warranty period begins from the date of delivery written on the receipt available with the buyer. This warranty is provided as safety against any loss caused due to accidental stains and any other damage that appeared on the furniture’s component elements.
This warranty covers bonded leather and vinyl upholstered residential furniture, new fabric, and leather.
Warranty Coverage Criteria
On fabric or microfiber, a warranty applies if there are beverage/food stains, accidental tears/rips, ink/crayon/nail color stain, color transfer from a newspaper, urine stains, pet saliva stains, etc.
On vinyl, bonded leather, or leather, a warranty applies if there is cracking/peeling in non-seating areas, top grain leather’s cracking/peeling in seating areas, food stain, beverage stain, accidental rip/tear, blue jeans color transfer, or from a newspaper, pet saliva stains, human saliva stains, facial cosmetics stain, blood stains, etc.
How is the warranty executed?
If the customer’s new furniture gets damaged or stained accidentally by regular residential usage, and the customer is not able to rectify the damage/stain with products or procedures of the furniture protection plan, then the company will repair, replace or clean the marked part or the complete product with the similar or identical product carrying a retail purchase price less than or equal to the original purchase price. This replacement is practiced only one time by the company.
How to avail of the warranty?
When the damage occurs, the purchaser must contact the customer service department within five days of the stain/damage. Stain/damage caused in transit does not get covered by this warranty. This warranty is void if the user does not follow the maintenance procedure explained by the company for the item under question.
When a consumer calls the service center, he must have a receipt of the purchase of furniture as proof of buying. He must also mention the date when the damage/stain happened.
2. Wood Limited Warranty
This is a four-year Furniture Protection Plan. This warranty period begins from the date of purchase written on the receipt available with the buyer. This warranty is provided as safety against any loss caused due to accidental stains and any other damage that appeared on the parts of Wood Repair products.
This warranty covers occasional residential furniture, bedroom, and new wood dining.
Warranty Coverage Criteria
The wood limited warranty applies if there is a stain from beverage product or any food in the household category, heat marks caused by accident due to flame contact, damage caused by nail polish remover or nail color, spots and stains from water, top coating finish causing accidental scratches, accidental chipping/dents, and when the finish of veneer surfaces or solid wood peels.
How is the warranty executed?
If the customer’s new wood furniture gets damaged or stained accidentally by regular residential usage, and the customer cannot remove the damage/stain with products or procedures of the wood furniture protection plan, then the company will repair, replace or clean the marked part or the complete product with the similar or identical product carrying a retail purchase price less than or equal to the original purchase price.
How to avail of the warranty?
This warranty can be availed within five days of the appearance of damage or the stain by the original consumer/buyer. Before reaching out to customer service, ensure that you have tested the recommended wood repair products and that they have not solved your issue.
When a consumer calls the service center, he must have a receipt of the purchase of furniture as proof of buying. He must also mention the date when the damage/stain happened and whether the consumer made any repair effort must also be mentioned by the consumer.
Conclusion
Gardner white furniture has a vital warranty service extended to five years with coverage for almost all sorts of accidental damages caused during regular household usage. Their warm-welcoming consumer and warranty service has raised the trust relationship between their buyer and the company.
FAQs
- Does Gardner white furniture provide in-home repair service?
Yes, Gardner white furniture provides free furniture repairs in-home service for up to one year after delivery.
- What is the Warranty period of Gardner white furniture?
The warranty period of Gardner white furniture is five years for all types of furniture.
