Fig is a public limited company located in Santa Monica, California America. Fig designed and manufactured apparel for the health care workers. It sells scrubs for all health care professionals in different colors and sizes. Fig is established and owned by Heather Hasson and Trina Spear, it was founded in 2013. Let us know more detail about ‘Fig’s Return Policy’.
Fig’s Return Policy
Fig’s return policy is very flexible for its customers. The customers of Fig products can return their products within thirty days of purchase. They must return the product in such a way that it should not be worn by customers, it should have all of its tags and it should not be damaged.
Fig’s return policy is designed by keeping in mind the comfort of its customers. Customers can buy their needed items from the website of Fig. Once they purchase, if they are not satisfied with their purchase item they can easily return it online by using their website.
What is the meaning of a return policy?
A return policy can be defined as a set of rules that one has to follow to return or refund a purchased item from a company. It is also known as the refund policy of a company.
Details:
It is the policy of Fig that if customers have some complaints regarding their purchased item, they can return it within the limit of 30 days. Following rules a customer has to follow if he wants to return it bought item to Figs:
- It is very clearly stated by Fig that an item must be returned within 30 days, from the date of its delivery.
- An item must be in perfect form means it should be
- Unworn
- Have all of its related tags.
- Not washed
- Not damaged
- Fig only accepts the request for the exchange of a product if the request is related to the size or color of the product, the product style will not be changed.
- The shipping amount once paid by the customer will not be returned.
- Returns, refunds, and exchanges are made online through their website.
- Fig charged nothing for the exchanges.
- Fig will deduct a fixed rate of 8$ from the customer’s return amount.
Procedure to return an item:
A customer can make his return in two ways:
- Through the system-generated prepaid label
- Paperless return
- System-generated prepaid label:
If a customer wants to return he has to follow the following steps:
- Open the link provided by Fig to make a return https://figclothing9m.returnscenter.com/
- Fill in the details and select the item the customer wants to return or exchange.
- Fig emailed a prepaid label, after the verification of the return request.
- The customer must pack the returned item into a resealable package.
- The customer must attach a packing slip and prepaid label mailed by Fig with his package.
- Send back the item to fig after packing.
A customer can check his order:
- By registering on the delivery confirmation e-mail sent by Fig
- By using a packing slip.
- By checking his history at his Fig account.
- Paperless returns:
For the usage of this method, a customer must have a QR code of the item which he provides to the courier services. A customer will receive an email after his item is received by Fig for return.
Fig will not charge a shipping fee if the customer uses the prepaid label given by Fig but if the customer chooses the courier of his choice, the customer has to pay the shipping fee again.
Return policy for international customers:
The foreign customer will follow the same upper-defined rules for the return of a purchased item:
- Open the link provided by Fig to make a return https://figclothing9m.returnscenter.com/
- Fill in the details and select the item the customer wants to return or exchange.
- Click on the submit button.
- Fig will mail the customer for further procedure.
Returns made by Fig:
After receiving the item, Fig checks it thoroughly. After the inspection Fig makes the refund, the refund may take some time from five to ten days. If a customer uses a credit card for payment, it may take more days for a refund as bank transactions need more time. If a customer makes the payment through cash, he will receive the same from Fig.
Conclusion:
As it is explained above, return and exchange can be made in Fig but after the complete investigation of the product. Fig makes sure that the quality and the condition of the returned item are not damaged. However, customers can easily rely on Fig for return because of its amazing return policy.
Frequently Asked Questions:
- Does Fig charge for return?
In Fig, the return and refund are fast, easy, and free. You can easily request for the return of your items on this platform.
- Can I return my item to Fig after 29 days?
Yes, Fig accepts return that is made within 30 days of its delivery.
