Tilly, a 0.22 Billion dollar company, is a famous retail company that deals in a variety of products, especially shoes, accessories, clothing, and other things in the sports industry. Buying a product that you later find to be unsuitable for your tastes can be a huge pain. Not only that, but it is also a waste of money. In this article, I will be writing about the return policies of Tillys and what you need to do to ensure that you are eligible for returning your item. Let us know ‘Tillys Return Policy’.
Tillys Return Policy
Like many other companies, Tillys also allows its customers to return some products if they are not to their liking. Customers are supposed to return the unwanted product within 60 days of its purchase. The purchase should also have been done at the full price and must not be used. Moreover, it should have its original packaging, and the tags on the products should be intact. Numerous other criteria need to be met before a product is eligible to be refunded. These details are mentioned below.
Criteria For Returns At Tilly’s
Receipt
If you do not possess the receipt or have lost it after purchasing the item, you do not need to worry The retail store will still give you your refund. However, you may need to go through certain inconveniences including, providing the company with your address, Phone number, and Name. The refund you will get will be based on the recent sale prices of the product. You can apply for a refund in the form of store credit.
Non-Refundable items
There are a variety of goods that the store does not allow to be refunded once sold. This is called final sale non-refundable purchases. Such purchases include a variety of items like jewelry, watches, Undergarments, Cosmetics, Sunglasses, Candy, goggles as well as red tag promotions.
Tags
Unlike the receipt, if you lose the tag on Tilly’s product or the original packing, you should not hope for a refund. The company is very particular when it comes to tags or the first packaging. Therefore, it is a good idea to keep the tags on your item unless you are fully sure that you have decided to keep it for good.
Online goods return policy
If you have bought an item from the Tillys online store and want to return it, you can, provided the 60 days are met. There are two ways to go about this. The first is to take the product to Tilly’s in-person store for free. The second method is to return the item through the mail. However, this method costs $7 for the label fee to send the product back. An important fact to note here is that you are not allowed to return certain products to the physical store once they have been bought through the mail.
Such items include snowboards, bindings, bikes, snowboard boots, paddleboards, and surfboards. Make sure that the product that you want a refund for is not a final sale item and that it fits the criteria for returns. Otherwise, you could lose the 7-dollar return label fees.
Using After pay
If you have used Afterpay to get a product, the purchase can be returned within 60 days. The drawback however is that you will not get cash as a refund, rather, the amount will be transferred into your After-pay account.
Gift cards
If you have purchased an item using a gift card, you can still give the item back within 60 days. However, your money will be transferred in the form of store credits.
Store to Store transfers
If you have bought a product from one branch of Tilly’s and want to return it, you can do so in any branch of the company. It does not have to be in the same branch that you bought the item from. For online items, you can choose the nearest store to you and return the product, provided that it checks the criteria.
Exchanging Products
Within 60 days, items bought from a physical store can be exchanged for something with equal value. This is particularly helpful when you have the wrong size of clothing and can change it for the correct size without much hassle. Unfortunately, this rule does not apply to online purchases. Instead, you will have to get a refund for the previous item and then use that money to buy the other thing that you wanted to exchange your item for.
Conclusion
To conclude, I hope this article has helped you find the dos and don’ts of refunding products with Tillys. If you have any doubts about the refundability of a product you could always call up the store manager of any Tilly’s store and ask them about the policy. Who knows they may make an exception
FAQ
Q)How long does it take to get the payment back?
A) For purchases that are returned to the store and require on-the-spot cash or store credit it is done then and there. However, if a credit or debit card is involved, the process may take approximately 1-2 weeks. This depends on the bank you are using.
Q)Does Tillys Accept sunglasses as a return?
A)Unfortunately, Tillys does not accept sunglasses as a return policy s they are considered final sales. Any problems faced regarding them will have to be taken to the manufacturers of the particular sunglasses.
