Johnny Was with its over three decades of existence in the US has transitioned from operating only in-store purchases to operating a fully functional eCommerce store that allows the purchase of commodities by its customers across the US. The company focuses on the styling of wear that fits all races with its distinct design from other stores. Apart from clothing, customers can order fragrances, home decor, handbags, jewelry, accessories, eyeglasses, etc. With the services provided by Johnny Was, they have a policy that will aid returns. This article will give a detailed description of the return policy of Johnny Was to aid decisions while making a purchase either online or offline.
Customers’ tastes may vary at different times during or after a purchase may warrant a need for the return of a product for and received by a customer from Johnny Was. Johnny Was hold customers’ preferences in mind and encourages a swift report for products that may fail to meet their needs when delivered. They have laid down policies that ensures both the customer and Johnny Was are needs are met, without anyone being at the losing end.
Johnny Was Return Policy
Johnny Was’s return policy only applies to items on their website by customers in the US and in-store purchases. Some of its return policies are:
Items bought at a discount of less than 50% can be return for full payment, store credits, or replacement.
Customers will only receive a refund based on the mode of payment used.
All online orders can be return to Johnny Was retail outlets in your locality.
Shipping fees for refunds are to be handled by the customers. Johnny Was does not take responsibility.
Johnny Was doesn’t take responsibility for broken or scarred products in transit.
All beauty products should be return in their original package without being used or opened.
Duration For Return Of Items On Johnny Was
All items from the website or retail outlets operated by Johnny Was are to be return in thirty (30) days of delivery. Beauty products, because of their peculiarity are accepted for return in fourteen (14) days of delivery.
Demerits Of Johnny Was Return Policy
If you plan to shop with Johnny Was, you have to take note of this. Johnny Was may thrive to serve its customers a beautiful experience for shopping from them. Its returned policy has some flaws that are:
Their return policy does not give attention to products scarred in transit.
All products from producers and manufacturers whose brands productd is promoted by Johnny Was, are not covered by their return policy.
Products not delivered to customers which may result in missing, while in transit are not eligible for a replacement or refund.
Johnny Was deducts $10 as a shipping fee for all online purchases from your refund. The customer bears the cost of shipping for the products.
Their return policy is only applicable to US customers.
Items That Covered By Johnny Was Return Policy
The product that is not returned in the correct form purchased from the store is not accepted.
For swimmers, they must be returned with the protective lining, all tags, with no signs of being used.
Discounts of 50% or more on products are not eligible for returns.
Items that exceed the 30 days return window are not acceptable.
How To Process For A Return
If you want to return any item. from Johnny Was this can be done by having the item returned to the store or processed on the website.
Ensure that you provide a detailed description of the events surrounding the need for a return and add clear images where necessary.
To return online:
Login to your customer portal online.
Place a new order for it.
You can get free shipping for the new order by providing the order number applicable to customer service.
When packaging for a refund ensure that the following information is provided: Boldly written order number in front of the box, a copy of your receipt, full name, phone number, and email address.
Conclusion
The need for a policy on returns is an integral aspect of business growth to avoid customer abuse. Thus. Johnny Was outlined and a flexible policy guides customers’ choices and decisions when requesting a return either for purchases online or via the store. Their policy is not rigid as in some stores and does not restrict products from being returned except for orders that were on discount sales above 50% which are termed as final sales.
Frequently Asked Questions
Will I be charged for a return from Johnny Was?
Johnny Was does not charge you for a return demand. Charges are only applicable to shipping which is about $10.
Who bears the cost of shipping when returning an item?
The cost of shipping for return is handled by the customer. The company only takes responsibility in rare cases. Shipping cost is nig applicable to in-store purchases.
Can I have a replacement for products tampered with?
Johnny Was policy does not take responsibility for such items.
