The availability of goods and services has changed a lot in the last 2 decades. Late in the 2000s, the internet came into play, and then many things which people did not dream of became possible. Among them is the service of home delivery of products. Today, people can order anything that they want, but with goods available at home, many things that were available in offline stores are not available today. Such as, when ordering online, we do not have access to check the product and that is the reason most products are returned or replaced. For the ease of customers, all businesses have a return policy. In this article, Von Maur return policy is discussed.
What is Von Mauren’s return policy?
Von Maur is a clothing business situated in America. It has a total of 36 stores that are in various locations. They also sell their products online. For a major collection of goods sold by Von Maur, they have a return policy for them. The return policy covers a total time frame of 90 days in which customers can choose to return the product. However, there are certain terms and conditions for the products that are to be returned.
in-store return and exchange policy?
As the business is operated both online and offline, the return policy for both these places is slightly different; customers in-store have the chance to try on clothing products, so the return policy is limited to a specified period, which is within 14 days of purchase. However, there are certain terms and conditions for that, as Von Maur also sells undergarments and specially customized clothing items, and the purchase of these listed items comes with certain limitations when talking about the return policy because they are not covered in the return policy.
- Customized products do not have a return policy.
- Products that are given for alteration cannot be returned.
- The product’s receipt and its tags should be in place.
- The product must not be stained or used.
- Customers need to prove that the products they purchased from the store were not damaged when they return them because of damage.
Policies related to offline exchange policies can slightly differ from store to store, so the item should be returned to where it was purchased.
What is the return policy for online purchases?
This is of use to most people because, today, almost everyone shops online. Well, for online customers, Von Maur has given slightly better benefits and options than for offline customers. Customers can order their products either from their designated application, website or from various other merchants.
For products that are ordered via merchant, in this case, the product should be returned also through the merchant because Von Maur did not have direct dealings with the customer, so all the process is done through the merchant page or website only. All the return policies are the same when shopping from a third-party merchant or while shopping through your designated website.
The return policy that a customer gets when shopping through an online platform is:
- Products such as undergarments and other related products, in some cases, do not have a return policy, and for some, it has a time frame of 14 days.
- The products should have the same package and tags, and the receipt that is received should also be presented to the customer.
- The return period for most of the items is 90 days, within which the return process should be completed.
- The payment is made either through a gift card or using the original payment method.
- If a product has been received damaged by the customer, the issue should be raised within 48 hours of receiving the product, otherwise, you should contact its customer service within 7 days.
- The product should be used or stained, otherwise, it cannot be returned.
Customer reviews on Von Maur’s return policy:
About 85% of the customers have a good experience when talking about the return policy, be it in the store or through an online platform. Many have complaints about receiving damaged products, and the store did not replace them. They have a rating of 3.9 in terms of their services. Offline stores do not have that many decent reviews. Despite this, many customers love their services, and the business strives to make the experience as good for all customers as possible.
Conclusion
Von Maur is a clothing business from America that has 35+ stores in different locations. They also sell their products online through their designated applications and third-party merchants. The return policies of offline stores are very different from those made online. Online-purchased products have a return policy of 90 days, whereas offline-purchased products only have a 14-day return policy. The refund can be made through a gift card or directly credited to the original payment method.
