Palliser Furniture is a well-known furniture-selling company established in 1944. It aims at providing unique home furnishings which are customized and comfortable at the same time. The company claims that their customers are their passion, which is why they want to keep them satisfied all the time, and one easy way is to provide them with reliable warranty service. The Palliser Furniture Warranty Service covers the damage of parts, labor, upholstered beds, and quantum chairs. These warranties vary from one year to ten years in duration. These warranties are subject to the fact that the product purchased by the original buyer was never misused or neglected. Specific costs will have to be borne by the buyer if the warranty is claimed after the first year of use. A warranty claim can be made by contacting the original retail seller and providing him with a purchase receipt and warranty card.
Palliser Furniture Warranty Service
Palliser Furniture provides warranty service on parts, quantum chairs, upholstered beds, and Labor. Their details are mentioned below:
Parts Warranty
- Cover Material
The Palliser Warranty is not responsible for providing coverage against damages that are caused because of the negligence of the user, transferring of dye colors to the cover, inappropriate method of cleaning being used, undue sunlight exposure, or natural color fading.
- Leather
A five years warranty is given on leather if it gets torn, cracks, or splits. Defects such as neck marks, wrinkles, shade variations, and texture changes are not part of this warranty because they are natural characteristics of leather, not defects.
- Bonded Leather, Vinyl, Leather Match, Polyurethane
A One year warranty is applicable in this case if it gets cracked, splits, or pealed.
- Fabric
All fabrics are protected under this warranty from fraying, slippage, and splits for one year. Shrinking or tearing is not covered under this warranty.
- Wood Frames, Springs, or Webbing
If there is a breakage in springs, frames, or coils, they are protected with a warranty of ten years from the date of purchase.
- Metal Frames
Metal frames would have a warranty of two (2) years due to breakage if utilized with regular use.
- Motion Reclining Mechanisms
Manufacturing defects of reclining mechanisms are given a warranty of seven years by the company, but only if parts are available from the supplier.
- Palliser Sofa Beds
Manufacturing and material defects of sofa beds and mattresses are covered with a warranty of two years.
- Seat Cushion Foam & Fibre-filed Components
If seat cushions collapse entirely, the company is liable to replace them due to the provision of five years warranty at the time of purchase. Cushion softening is a normal phenomenon and does not get covered by this warranty.
- Power Recliner Motors and Electronic Components
Manufacturing defects of power recliner motors are covered under the warranty of three years. Manufacturing defects of electronic components are covered under the warranty of one year.
- Accessories, Wood surfaces, and Drawer Boxes
Manufacturing defects of wine glass holders, tablet holders, finished wood surfaces, drawer boxes, etc. are covered with one year warranty.
- Quantum chairs
- Leather, Bonded leather, vinyl, leather match, polyurethane
Five years warranty is given on leather if it gets torn, cracks, or splits, whereas the same applies to one year warranty on bonded leather, vinyl, leather match, and polyurethane.
A warranty coverage pattern is a way that the total cost of labor and parts is covered by the company in the first year; after that, 80% of the cost is covered in the year two warranty claim. In the third year 60% of the cost whereas in the 4th and 5th years 40% and 20% of the cost is covered.
- Fabric and others
All fabrics are protected under this warranty from fraying, slippage, and splits for one year. Shrinking or tearing is not covered under this warranty. Frames and suspensions enjoy three years of warranty coverage.
Palliser upholstered beds
This warranty of upholstered beds covers leather, vinyl, fabric, frame, and foam against damages with leverage of one year and five years, respectively. Foam is guaranteed for a complete collapse, not just the usual softening with time.
Labour warranty
One-year warranty exists in the form of a labor warranty applied on all upholstered furniture. The original purchaser is eligible to hold this warranty against manufacturing defects. It starts from the day the product is delivered to the consumer.
Labor rates to repair defects will not be charged to consumers in the first year of the warranty. After one year, labor costs will be borne by the original consumer of the product.
Claiming the Warranty
To claim the warranty, the Palliser retailer should be contacted with the proof of purchase and warranty card. The original bill and the serial number of the product are required by the retailer.
Conclusion
Palliser Furniture is a reliable company to buy your home furniture because it is not only price friendly but also provides good product warranty periods. All warranties vary from one year to ten years which includes defective parts replacement and labor costs as well. Their warranty has an attractive nature with few limitations.
FAQ’s
Who should be contacted for claiming the warranty?
The retailer from whom the product was purchased should be contacted to claim the warranty. If the retailer does not exist, contact the company through the contact us form available on the website.
How to claim a warranty if the consumer has moved to another place?
If a consumer has moved to another place and lives away from the site where the retailer sold the product, then the consumer can contact the company’s customer service advisor through their website.
