National Office Furniture specializes in contract offices, healthcare, government, hospitality, corporate, residential, education furniture, and more. It gets headquartered in Jasper, Indiana. National provides replacements, reimbursement, warranty, and modification. However, you must call the customer service representatives and fill required forms. Let’s learn about ‘National Office Furniture Warranty’.
National Office Furniture Warranty
National Office Furniture has a limited lifetime warranty. But the company believes that its products will remain defect-free under normal circumstances when owned and used by you.
National believes that the furniture will remain defect-free under your own only if you handle and maintain it with proper care. This company assumes that you work 40 hours a week under a single shift. It has contacts with many manufacturers like gen2 Office Furniture.
‘National Office Furniture Supplies’ supplies those products. However, the warranty gets provided by the manufacturer, not the supplier, in this case. You must inform National Office Furniture Supplies when you receive your product. Otherwise, you will get no refund in the case of dissatisfaction or defective/damaged product because you did not follow the contract.
So, inform this supplier after receiving the product. Afterward, if you do not get satisfied with the product or the product turns out to be defective or damaged, National Office Furniture Supplies will replace that part or provide a refund (or some amount from it). It cannot do anything further. Generally, the refund will always be equal to or less than the cost of the product purchased by you. The cost of a refund will get exceeded only if National Office Furniture causes personal injury or death.
The company may get delayed in the case of proving services. So, it must not get considered a breach of contract if it happens due to reasons that are out of the company’s control.
Warranty
Products used for multiple shifts and wooden chair frames will have a warranty of twelve years. A ten-year warranty will be provided for the laminates, foam, decorative trim, electrical components, and other high wear.
Caring For National Office Furniture
National assures to provide high-quality and durable furniture because it follows the guidelines provided by International Safe Transit Association (ISTA), Business and Institutional Furniture Manufacturer’s Association (BIFMA), and American National Standards Institute (ANSI).
However, the following are some methods to care for the National Office Furniture:
- The glass must get cleaned with smooth cleaning materials. They must not contain abrasive particles. Similarly, clean it with light or medium pressure. The same gets applied to acrylic glass.
- Do not use chemicals to clean the furniture. You may clean the difficult areas through a soft-bristled brush and wash every cleaned part thoroughly with water.
- Do not use bleach again and again on the laminate surface. Similarly, do not directly use heat-producing appliances on the laminate surfaces. You may clean the difficult stains with baking soda and water.
- Fabric must get vacuumed after removing dust and rinsed after getting cleaned.
National Office Furniture Warranty Customer Reviews
Many customers get satisfied with the customer service provided by National. 77% of the customers consider it excellent. But, some had an average experience with the delivery. In the case of warranty, refund, and return, a customer claimed that they changed the order according to the request and refunded the remaining amount.
Their staff members do not take the products upstairs while delivering, unless there is a lift, to avoid accidental damage to the products and property. The company gets ready to replace the broken or damaged parts like a broken leg of a chair. National customer service representatives also guide the customers through virtual chats.
Reaching To The Customer Service Representatives
Call the National customer service representatives if you want to process warranty issues. The contact number will be present on their official site. Provide the purchase order number and the product’s serial number. Customer service will list the solutions for your issues and provide an acknowledgment number. You must use the same number in your invoices for the issues related to the warranty.
Conclusion
National Office claims to provide various furnishings according to the customer requirements. It has been doing this for over 50 years. This company provides a warranty on the furniture, but with limitations. You will not get services according to the warranty for normal wear and tear of furniture. National Office will help you quickly to solve the problems lying between the conditions mentioned in this article.
Frequently Asked Questions
- What Is The Customer Service Number Of the National Office?
The customer service number of the National Office is 800.482.1717.
- What Are The Conditions For Returning Goods?
Goods must get returned in original packaging, unassembled, and unused that may get resold. National Office Furniture Supplies’ agents will collect the goods.
- Where Is National Office Showroom?
The National Office showroom is in Brook Park. You may go there to see different finishings and furniture for your use.
