Eye Buy Direct Return Policy


Here we will see about the Eye Buy Direct Return Policy.

Eye buy direct is an online eye wear store that offers customers a wide variety of eyeglasses and prescription lenses from different brands. Purchased eye wear can sometimes be ill-fitting, not satisfactory to the customer,get lost or damaged in transit.Here we will see about the Eye Buy Direct Return Policy.

Eye buy direct return policy


–  Eye buy direct return policy gives customers the comfort and reassurance of refund and replacement for purchased items that are either ill-fitting, lost, stolen, broken, damaged or do not meet the customers’ expectations. 

The return policy comprises of three main aspects

  • 1.Replacement
  • 2.Refund
  • 3.Return policy Standard Operating Procedure(SOP). 

We shall expound on the three aspects below.


The return policy allows a customer to seek replacement for  any purchased eyewear under the following conditions:

  • 1.Any items purchased and are within the 14-Day Fit and Style Guarantee period.
  • 2.Eye buy direct does not cover the logistics to the customer for any eye wear returned for replacement within the 14-Day Fit and Style Guarantee.
  • 3.Any returns after the 14-Day Fit and Style Guarantee requires the customer to cater for shipping and handling back to them.
  • The 14-Day Fit and Style Guarantee is an Eye buy direct policy that allows the customer the option of returning the purchased item within 14 days; within which the customer gets a one-off replacement of the eye wear. The customer can also get a refund of the eye wear within this period without any restrictions or conditions.
  • However, the customer is required to cater for any shipping of items back to Eyebuydirect for replacement.
  • Any request for replacement with an item of a higher value than the original purchase requires the customer to cover the extra cost incurred.
  • The customer gets a refund of the difference in any request for eyewear replacement if the item is of a lower value than the original purchase.
  • Customers are eligible for one-time eyewear replacement in a year for any pair of eyewear purchased at Eyebuydirect.


The Eyebuydirect return policy allows customers to seek a refund for purchased items under the following conditions:

  • The service fee of $19 is non-refundable.
  • A customer can opt to change an order placed using the 2-Day Delivery order for regular order and will get a refund of the former.
  • On the same aspect, a customer who opts to change a regular order and opt for the 2-Day Delivery order can return the former order and get a refund.
  • All 2-Day Delivery orders do not attract store credits as a refund.
  • Both the regular orders and the 2-Day Delivery orders are eligible for refund.

A regular order as per Eyebuydirect refers to orders delivered within 7-14 business days after completion of the order. The 2-day delivery orders are orders delivered within 2 business days. Business days exclude Saturdays, Sundays and holidays.

  • Any replaced item is deemed nonrefundable.
  • Any insured items that may be either broken, damaged lost or stolen during transit are eligible for a refund. 
  • Both store credits and referral credits gained from regular orders are nonrefundable.

A store credit refers to a record given by the store to the customer for any item returned but not refundable. The customer can use the credits to collect an item of similar value in the same store. A referral credit, on the other hand, refers to a reward earned by a customer as an incentive for referring another customer to a store.

Standard Operating Procedure

The Standard Operating procedure( SOP ) outlines the guidelines and processes of the Eyebuydirect return policy. It helps the customer understand the steps to follow while placing a return policy claim.

What is the Importance of the Eye buy direct Return Policy?

It helps create trust and build confidence in the customers by providing a sense of security for their money as well as the reassurance of good quality products. It is a crucial determinant of the customers’ decision to purchase an item.

What makes a return policy efficient?

An efficient return policy is easily understood and  connects with the customer.


Eyewear once purchased, can for one reason or another fail to meet the customers’ requirements. It can as well get lost before getting to the customer. To address these customers pain points after the purchase, Eyebuydirect, an online eyewear retailer store has outlined a standard operating procedure and defined processes in a return policy to help clients overcome these after-sales inconveniences. Nevertheless, Eyebuydirect holds the right to alter, return or cancel any appeals under the return policy at any given time or period.

Frequently Asked Questions

What items can be returned under the return policy?

All eyewear purchased under Eyebuydirect. These include sunglasses, prescription glasses, reading glasses, computer glasses, prescription sunglasses.

What are the reasons for return not covered under the return policy?

Eyebuydirect return policy does not cover any damage or malfunction resulting from lack of proper care as specified by the company, accidents or negligence by the customer.

How long does it take to replace or obtain a refund?

It takes 48 hours to receive a refund or replacement once the confirmation order has been received.

Eye Buy Direct Return Policy

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