Yves Saint Laurent or YSL is one of the most luxurious brands of all time. Keeping that in mind, Customer service is one of their highest, if not the most important, priorities. Thus, YSL Beauty USA returns policy is quite intensive and thorough for both online as well as offline stores. YSL Beauty, although not owned by YSL themselves, still follows a very customer-friendly return policy. Read on to find out about YSL Beauty’s return policy.
One can return a YSL Beauty product bought from their official website within 60 days of purchase. You need to attach the original invoice plus the reason for the return with the package. The YSL Beauty USA return policy also ensures that the customer gets a 100% money refund under their money-back guarantee. Read on to find out more about YSL Beauty’s return policy as we delve deeper into the details and tell you the exact steps for the return.
Steps To Return A Product On YSL Beauty Website
The official website of YSL Beauty USA ( yslbeautyus.com) states that the product bought from their website can be returned within 60 days of the purchase. Given this condition, you should ensure whether the return window is still valid from the day of your purchase and it hasn’t expired yet.
The product which needs to be returned has to be sent by mail. Do also ensure that you enclose the original invoice of the product and also the reason why you are returning it. The official website of YSL Beauty USA ( yslbeautyus.com) also mentions that the invoice and/or the sales receipt is necessary for their bookkeeping. Hence, do make sure that you have it attached to the product before mailing it. Failure to do so may lead to problems in the refund/return process.
NOTE: The return policy of YSL Beauty specifically mentions that only the products bought from their official website can be returned to their Official eCommerce website. While products bought from elsewhere, i.e. from their physical stores can’t be returned to their website. Products bought from particular stores can only be returned at those stores.
The mailing services recommended by the official website of YSL Beauty USA for quick, secure and safe deliveries are:
1. United Parcel Service (UPS)
2. U.S Postal Service (USPS)
The address provided by them for returning the product via mail is:
Yves Saint Laurent Beauty
1620 Stateline Rd E
Southaven, MS 38671
The product can be mailed as an insured parcel post via the above-mentioned mailing services. Once you’ve done that, do note down the return tracking number given by the mail services. Also, do note that the return shipping fees are not refundable by the company, i.e. by YSL Beauty USA.
In case you buy the YSL Beauty product from any unauthorized retailers or any unauthorized source, then the return won’t be possible since they can’t verify the originality of the product and track its sources. Without having an authorized retailer, YSL Beauty Management won’t be able to handle the return process or any other grievances related to the product.
For any further information or doubts regarding the YSL Beauty USA products, you can always contact them at
Phone no: 1.866.725.6791
YSL Beauty Money Back Guarantee:
Yves Saint Laurent or YSL Beauty keeps its customers’ satisfaction as its number 1 priority. To uphold their values, they have a 100% satisfaction or else money-back guarantee for their customers. In case their customers are not satisfied with any product/s bought from the official website of YSL Beauty USA (yslbeautyus.com), they may return it to their official website and claim a 100% refund for the same.
Case You Wish To Change Already Submitted Orders:
If you have any issues regarding orders that you have just placed, then you shall contact a YSL Beauty representative at: 1.866.725.6791
You can also drop them an email at Customer service and select the subject as “Online Order” when prompted in the “My Question” drop-down menu. Also, ensure that you have your confirmation number available with you.
The YSL Beauty Return Policy may be a little tedious. But if you follow all the steps given above correctly, then you can successfully return the products and also ensure a 100% refund ( given that all the conditions are met).
Frequently Asked Questions:
Question 1: Does YSL do refunds?
Answer 1: YSL and YSL Beauty both do refunds. For the former, YSL products can be returned within 30 days of purchase given the proper criteria are met. For YSL Beauty, you can refer to the steps given above to understand the refund procedure.
Question 2: Can I cancel my order?
Answer 2: Orders placed on the YSL Beauty website cannot be cancelled as they are shipped out fast. The UPS services take 2 days to process the order.
Instead of cancelling, you can always return the product if it doesn’t satisfy you.
Question 3: What are YSL customer service hours?
Answer 3: Customer service hours for YSL: Monday To
Friday 10 am till 8 pm ( excluding holidays )
For YSL Beauty the customer service hours are:
9 am to 9 pm EST Mon – Fri,
10 am to 7 pm EST Sat & Sun