A return policy are terms and conditions that dictates why, who, how, when and where a customer should return purchased products. Products are returned by customers based on various reasons and the policy indicates if there is reimbursement in place. Here we will see Floor And Decor Return Policy.
A return policy for floor and decor needs to be well designed to take into account the fragility of the products, customer and the store. It is very important mostly for the e-commerce stores as it helps customers trust more on the products being offered increasing the number of sales.
The return policy is different from store to store depending on the commodity on offer, customer relations and laws in different States in the US since they are legally binding. These laws determine how the policy needs to be drafted. The floor and decor return policy in the US is no different as different stores have different policies.
Major components of a Return policy
A good return policy for floor and decor needs to specify and describe each of the components and needs to be customer centric.
These should include the following;
Specified time frame
A good policy needs to specify the time frames that a customer needs to return the product depending on the various reasons encountered when using the products. If a customer purchases a floor and decor product and on reaching at their place they find out the box was tampered with or some pieces are broken they should not stay with it lets say for more than a week before returning it to the store otherwise the return will not be acceptable or they will be charged a fee for it.
Reasons for return
There are very many reasons that might lead to a customer returning the floor and decor. These includes manufacturers defect, wrong purchase, wrong fit, cracked pieces, tampered boxes, broken pieces, etc.
Where to return?
The policy needs to indicate where the customer will return the floor and decor purchased. This is very important as the customer is sure of the place in case of any challenge avoiding the location confusion and delay in turnaround time.
Any necessary documentations
The policy needs to indicate any necessary documentation that the customer needs to carry with them during return. These documents might include receipts of purchase, warranty certificate, customers Identification cards, terms of use document etc.
Reimbursements
The policy needs to indicate whether there are any reimbursements to a customer depending on various reasons for return or whether the customer will have to contribute some more in terms of monetary value during return.
Return cost
The person to bear the cost of return needs to be well indicated in the policy. There are reasons why the customer will have to bear the cost, some the store and some they will have to cost share dependent on time frame and reasons for return.
FAQs
Frequent Asked Questions are possible questions customers might ask regarding a return policy. They are very important to be included in the return policy.
Is the policy for both cash and credit?
Yes, the policy covers both cash and credit purchases.
Who bears the cost of return?
Dependent on the time frame and the reason for return as stated in the return policy.
What happens if I delay in returning the product?
Delays are charged some fees.
Are there any laws that bind a return policy?
Yes, different States in the US have different laws that guides on the return policy.
If I damage a decor, can I return it? Will there be any fee?
A damaged floor and decor can be returned but a fee will be charged depending on the extent of the damage.
What shipping line should I use for the return?
A customer can use the same line used by the store to ship the product or any other alternative line present in the State where the store is located.
Contact information
A return policy should include contact information of the store. This is necessary for the customer in case they needed to communicate with the store.
Language of use and flow of the policy
The language used in the return policy needs to be simple and easy for the customer to understand and needs to be one that a customer can also read. In the US, English is the most preferred language with less confusing words.
The policy needs to flow easily for the customer to skim through easily and understand if they do not have much time to read the whole document the main components needs to be well placed.
Conclusion
Floor and decor return policy is very important as the customers do have many reasons as to why they might need to return the products to the store and it is very important for a store that’s customer centric to have a policy in place to protect the customer and the store.
