General Nutrition Company or GNC Holdings, Incorporation is a health and wealth-based company located in Pittsburgh, Pennsylvania, United States. The business line of GNC is focused on selling nutrition-based products such as vitamins, minerals, supplements, herbs, sports nutrition, diet, and energy-related products. GNC Return Policy has been in the business for more than 85 years now.
The return policy of GNC comes with a refund policy if products are returned within 30 days after the original purchase date. The products that are used or unused can be returned. The products can be returned via mail or by visiting the store. Also, an exchange offer is included in the policy.Perhaps you are here because you are dissatisfied with one of the GNC products. Guess what? you are at the right place to know all the details about the GNC return policy.
What Is GNC Return Policy
GNC Return Policy allows the customer to return the products that have been purchased 30 days back. The return policy is flexible as other company policies. The policy includes refund and exchange. Which you will unveil as you go through the article till the end.
You can return by using two ways, one is by visiting a retail store of GNC and another is through the mail.
1.Follow-up With A Retail Store To Return
If you are not happy or feel the product is not improving your wellness you can return that product within 30 days after the original purchase date.When you choose to return by visiting a retail store near you, the GNC store offers you either a refund or exchange depending on the condition of the returned product.
The product must be unused, in good condition, packed in the original box, assembled with all the documents accompanied by accomplices to get full credit back.Also,GNC Return Policy accepts used products but only when returned within 14 days after the original date of purchase. The mode of refund payment will be reversed, if you had paid using a card and your money will be credited back and if you paid by cash your money will be returned within 30 days of the purchase date.
In the case of bank transfers or cash paid on delivery, the cash will be transferred within 10 days of the return. You can access and process product returns from any GNC store regardless of where you bought the product. Some products that come under the rights of “bill me later” cannot be returned to a local store. For additional details, you can look into your packing slip.
2.Product Return Through Mail
You can refer to your packing slip for detailed steps and instructions of returning through the mail.
- Pack the product safely in the original box, if possible.
- Ensure you disclose the bottom lines of the original packing list and the rest of the top lines keep for yourself.
- Send your name, phone number, billing name, and address with the merchandise if there isn’t a packing list.
- Same description for the product: The product must be unused, in good condition, packed in the original box, assembled with all the documents accompanied by accessories to get full credit back.
- Keep the tracking number and actively check if the product has safely reached the warehouse.
- You should receive a refund within a few days.
- You will also be repaid the shipping costs if there is a manufacturer error.
Exception List of Return
GNC’s standard return policy does not apply to the below items or the products.
- GNC memberships are not refundable.
- GNC gift cards (GNC gift cards are issued to the buyers in the event of unused or used and unopened products without a receipt)
- GNC products bought from unauthorized sellers. They don’t hold any responsibility against those sellers for the quality of the products.
- While exchanging the prices may vary and are not under GNC’s control.
- A pick-up fee or delivery fee may be charged.
- The policy excludes the brand items that are bought from Non-GNC for return or exchange unless the products are accompanied by a valid sales receipt.
- For items that are bought from e-commerce websites like Amazon (GNC front store), you have to call their customer service department at 1-877-GNC-4700, once your return is approved, you can mail the product along with the purchase slip.
Before taking any action through mail or returning by visiting the store you can take a snapshot of damaged products and write to the customer care email within 30 days of receiving the product. It’s worth noting that a product’s replacement is subject to its availability.
Frequently Asked Questions
1.Can you return items without a receipt?
Answer: Yes, you can return items without a receipt. In absence of a sales receipt, the buyer will get a refund on the least estimated price or member price.
2. Is an exchange offer available on the products returned without a sales receipt?
Answer: Yes, an exchange offer is available within 30 days from the original purchase date on the products that are returned without a sales receipt.