Zara Return Policy

Here we will see about the Zara Return Policy


Zara, founded in the year 1975, is a Spanish company that was founded initially as a low-cost alternative to much higher priced products from leading worldwide companies at the time. Over the years, the company has evolved into an apparel and accessories retailer dealing in goods like clothing, perfumes, jewelry items, leather items, etc. Presently headquartered at Arteixo, Spain, the company has a worldwide presence with stores scattered all around the world. The company is owned by the Inditex group at present and is the largest company among all its subsidiaries. The net revenue of Zara in the last financial year was more than 18,000 million dollars. 

Zara Return Policy

Zara offers free returns on all of its jewelry products provided they are returned within 30 days from the day of purchase, and the items are in sellable condition. The original tags need to be kept intact, and the receipt is also required.

Procedure to return a product at Zara:

Customers can opt to return their product either via mail or by directly visiting the offline stores. The steps to be followed in each case are given below:

  • Return by mail: If the item is to be returned by mail, simply pack the item in its original package with the return label on the outside of the package. The return label is sent at the time of delivery. The remaining process is the responsibility of the delivery executives and the company.
  • Return in-person: If the item is to be returned directly at the stores, then simply walk in and hand over the item to an executive. The remaining process would be taken care of by the executive on your behalf.
  • Return online: Head over to the “My orders” section and select the item to be returned. Proceed for return/refund and select what you had like to do, i.e., get your product replaced or get a refund. The remaining process would stay the same as has been mentioned in the above two points.

The customers need to ensure that the receipt and the original tags are returned as they were delivered. Any refund requests made after 30 days from the original delivery date will be rejected automatically. 

Cost for the process:

Zara does not charge any additional cost while an item is to be returned to the company. All the customer needs to do is to pack the product in its original package with the tags kept intact and send it to the store. Shipping charges would be paid by the company provided that the return label has been attached to the package. 

Time for the process:

It usually takes Zara around 14 days to issue a refund to the customer’s bank account after the item has been returned successfully at the store. Zara runs a few quality checks on the item before giving the green light for the refund/return of the product. It must be noted that there might be additional delays in the process due to unexpected interruptions of shipping amidst the ongoing pandemic. 


Thus, we have seen the return policy being followed at Zara in this article. We have also seen the necessary details that might be required to know to return an item to Zara. In case a customer faces any difficulty during the process, he/she can always contact the customer care executives at the company. The matter would be resolved with immediate care from the executives. Zara has made a great name for itself due to its brilliant consumer services offered. 

Frequently Asked Questions:

Question. What are a few other companies that are owned by the Inditex group?

The Inditex group is the largest apparel retailer in the world. It owns many renowned brands including Massimo Dutti, Oysho, Pull&Bear, Stradivarius, etc. Out of all of its subsidiaries, Zara is the largest sub-brand operating under the Inditex group in terms of annual sales and revenue generated. Inditex plans on opening a few more sub-brands and also on expanding its business to new territories. 

Question. Where can someone find out about the return policies of Zara first hand?

To know in detail about the return policy being followed at Zara, one can simply head over to the official website of the company. In case of any problems faced, customers are free to contact the customer care executives over the phone at the toll-free number. However, the holidays should be avoided while making a call to Zara as the number of employees during these days is usually lower. 

Question. Does Zara accept PayPal?

Users can pay using a variety of options at a Zara store. Credit and debit cards from Visa, MasterCard, and American Express are accepted. Additionally, third-party payment platforms like Google Pay, Apple Pay, and PayPal are also supported. Services like affirm and afterpay are also accepted at all Zara stores.

Zara Return Policy

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