Introduction:
Here we will see about the Ross Jewelry Return Policy
Ross Stores Inc., founded in the year 1982 by two friends – Morris Ross and Bill Isackson, is a departmental store chain of American origin that operates under the name of Ross Dress for Less. Headquartered in Dublin, the company has undergone tremendous growth in the past few decades to become the largest off-price retailer in the United States, with the company having as many as 1500 locations around the US. Ross is popular among the customers for offering goods at prices typically much lower than that offered by their competitors.
Ross offers free returns on all of their sold products unless the item has been used/damaged. Users need to return jewelry items within a period of 30 days from the original purchase date along with the original tags and receipt from Ross. Failure to adhere to any of these criteria results in the return request being rejected.
Procedure to return a jewelry item to a Ross store:
The customers need to follow these simple steps while returning a jewelry item to a Ross store:
- 1.They simply need to walk into a Ross store and hand over the original item to an executive.
- 2.The remaining return procedure would be taken care of by the executive.
- 3.The customer would get a confirmation on the successful processing of the request.
It is important to be noted that fine jewelry items purchased from Ross can only be returned at those “Ross Dress for Less” stores that have a dedicated fine jewelry section.
Time for the process to be completed:
Once an item has reached the store, it usually takes around 5 days for the refund amount to be accredited back to the account of the customer. There might be certain delays if the traffic is high or due to some unforeseen circumstances. Replacement of items, however, can be done exactly on the spot and does not involve any additional delay.
Cost for returns:
There are no additional charges involved in the return process. The entire procedure is entirely free of cost and as Ross does not conduct any of its business online, there are no additional shipping charges involved in the process. However, the banks may charge some processing fees in certain cases, but that is not the responsibility of Ross stores.
Conclusion:
Thus, we have seen in this article that Ross offers free returns on all of the jewelry items that are sold at their stores. Customers only need to keep the time frame of 30 days in mind, along with the original tags kept intact. In case of any discrepancies in the process, the users can always contact the customer care executives at Ross, who would then look into the matter and resolve the problems.
Frequently Asked Questions:
We searched on the internet for the most asked questions about Ross, the items sold by the company, and its return policies. In this section, a few of the questions have been answered.
Question. Why does Ross not sell its goods online?
The main reason behind this is the fact that these stores fall in the moderate off-price category, with the average price of the goods at the “Ross Dress for Less” stores being generally around $10. This does not leave the company enough space to generate profits after excluding all the necessary costs, which is the reason why Ross does not have any online shopping sites. The price segment of Ross is such that even the big players like Amazon and Walmart find it difficult to capture this market.
Question. What are the items that cannot be returned to Ross?
Final sale items such as swimwear, innerwear, and masks cannot be returned once they are purchased from the stores. As such, users need to be extra cautious while buying these products and make sure that the product they are purchasing is of perfect size and not damaged in any way.
Question. Do the Ross gift cards and store credits ever expire?
The answer to this question is a big no. The gift cards have unlimited validity and can be redeemed at any Ross store irrespective of the store from where it was issued. In select stores, such as California, Ross gift cards that have a value less than $10 can be redeemed for cash. Thus, we can see that Ross cards have equivalent value to cash and needs to be protected well.
Question. Does Ross sell second-hand goods? How are the prices so low?
The answer to this question is a big no. The company’s stocks are all manufactured by actual companies and Ross purchases those products first-hand from the manufacturers. The low prices of the products at the stores have led people to ask this question, but Ross uses completely legal ways to acquire their products. Thus, it is entirely safe and legal to be buying items from “Ross Dress for Less” stores.
