Home Depot Lumber Return Policy

Here we will see about the Home Depot Lumber Return Policy


Home-depot is an American company that supplies its customers with tools and appliances which help them fix their homes and decorate them for fun DIYs. The company has been trusted for its services by its customers worldwide making it a successful business. Home Depot continues to maintain its consistency of customer satisfaction by making several policies that favor them. 

Home Depot Lumber Return Policy

Home Depot’s lumber return policy states that anyone is free to return their unused lumber within 90 days of purchase. To get the full refund, one should provide proof of their purchase, like the receipt or an online invoice. This will help you get your refund more easily. 

Returning unused lumber to Home Depot is now possible. 

Yes, it is possible to get a refund for the lumber you purchased through Home Depot if it is unused. Unused lumber which you don’t need anymore could be returned to the stores of Home Depot from where you purchased it for a full refund. 

Before requesting a refund for your unused lumber, just make sure that it is as new as it was before you bought it, and also make sure that its UPC (Universal product code) is attached to it. It will make the returning process much easier. 

Returning unused Lumber without a receipt. 

Generally, for your convenience, it is suggested to bring your receipt with you while returning your unused lumber to Home Depot as proof of purchase.

But just in case, if somehow you lost your receipt, there is always a copy of your purchase inside Home Depot’s system if you paid using your credit card, debit card, or a check. So, you can return your lumber without a receipt, thanks to digitalization. 

Home Depot provides its credit cards called consumer credit cards. Using those workers at Home Depot will be able to track your purchase through the account for your lumber return. 

If by any means you are unable to find your receipt at Home Depot then they will check your lumber. If it is in new condition then you will get the store credit for the lowest price of lumber you purchased.

Time limit to return the lumber.

All the products, including your unused lumber purchased from Home Depot, have a return period of 90 days. Your time to return the lumber is increased if you purchased it using a credit card like a consumer credit card issued by Home Depot itself. This is one of the perks of using a Home Depot credit card.

Cancel special lumber orders at Home Depot. 

It is possible to cancel your special lumber order at Home Depot. You can cancel your order 72 hours before delivery. It doesn’t matter whether the order was in-store or online, you can cancel it 72 hours before delivery. If you don’t want to cancel the entire order, there is also an option to cancel different parts of your order. 

But, when you cancel or return your order, you have to pay a 15% restocking fee on your special order. The process of canceling your order is pretty easy, all you need to do is contact customer care through Live Chat or call 1-877-946-9843.

Received damaged lumber.

If the lumber you purchased is damaged then you can contact customer care and ask them to solve this issue. They will solve this issue mostly within 30 days of your purchase. 

Return cut lumber at Home Depot.

According to the policies of Home Depot, you cannot return cut lumber at the store. But some sources have found out that if the lumber is in usable form then it may be possible to get it returned. The policy does not allow it but, at the end of the day, what Home Depot’s manager decides matters. If the manager agrees to return it, then it will be returned. 


Home Depot is an American company that supplies home improvement tools to its customers. It has a lumber return policy, according to that, you are allowed to return your unused lumber within 90 days of purchase. A receipt is required as proof of purchase for the same. Many questions related to this return policy were discussed in the article above. 

Frequently Asked Questions.

  1. Can you ask Home Depot to cut your lumber for free?

Home Depot cut lumber that was purchased from the store. The first few lumber that they cut are for free but they charge for more cuts. 

  1. Can I ask Home Depot to drill holes in my wood?

No, Home Depot is not going to drill holes in your wood. No store gives this facility of drilling holes in the wood. You need to buy or rent your power drill for the same. The correct drill should be purchased to get your work done easily. 

Home Depot Lumber Return Policy

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