A return policy is a document outlining set rules and regulations followed by customers and a company or a retail store when the customer requires a product purchased at the store. The return policy is different from store to store or company to company depending on the products offered, reasons for the return, and the strategy. The management develops the return policy and adopts it as a legal document in case of any return dispute. Here we will see about Husqvarna Return Policy.
Husqvarna has come up with a return policy that guides on the process of return, reasons for returns, exceptions, turn-around time for returns, etc., that is followed by its customers and the company in case a customer is returning any of the purchased equipment. The Husqvarna return policy ensures its customers trust the products offered.
Products eligible in Husqvarna Return policy
Below are product categories that are manufactured at Husqvarna available to customers and eligible in the return policy.
- Lawnmowers
- Chainsaws and Forestry tools
- Yard and Ground care products e.g. leaf blowers
- Snowblowers
- Home and Garden tools
- Accessories, attachments, and gears
- Specialty tuft e.g. seeders
Contents of Husqvarna Return Policy
Return period
Husqvarna gives its customer up to 30 days from the day of purchase to return any purchased equipment they are not satisfied. The product should either be
- New
- Fully functional
- Undamaged
- In the original box with everything that it was purchased with like manuals, accessories, etc.
- If the product needed to be fueled, it has never been fueled or no gas has been put into its tank
Exclusions
The following are the exclusions that will make Husqvarna reject a return.
- The product has been fueled or gas put in its tank
- Misused equipment
- The equipment misses some components
- Damaged equipment
- Abused equipment
- The equipment lacks a return authorization number
Restocking fee
Husqvarna charges a restocking fee for some returned equipment s due to their size and complexity. The fees and the equipment are as shown below.
- Snowthrowers – 15% of the pre-tax purchase price
- Baggers -15% of the pre-tax purchase price
- Attachments for tractors -15% of the pre-tax purchase price
- Auto mower -30% of the pre-tax purchase price
- Zero Turn Mowers -15% of the pre-tax purchase price
- Tractors -15% of the pre-tax purchase price
- Lawnmowers -15% of the pre-tax purchase price
- Zero Turn Attachments -15% of the pre-tax purchase price
Reasons for return
The following are the reasons eligible for the return of equipment to Husqvarna as outlined in the return policy.
- Damaged or defective sent to a customer.
Husqvarna will replace or refund the customer if the equipment is damaged or defective. At times some products are repairable; hence Husqvarna can refer the customer to their nearest repair center.
- Wrong order
An order made by the customer might be wrong in terms of color, size, or model number or Husqvarna might have sent a wrong order to the customer.
- Equipment not working
Equipment purchased by a customer and on arrival, that does not work on arrival are eligible for refund, repair, or replacement by Husqvarna.
- Cost of returns
Husqvarna refunds the customer shipping and handling fees if the equipment was shipped damaged or defective else the fees are non-refundable.
Process of return
Below is the process followed by customers whenever they need to return the equipment to Husqvarna.
- Customer contacts Husqvarna Customer Care and should have their equipment order number.
- The customer then provides the reason for the return of the equipment
- If the reason and the order number are eligible for refund, repair, or replacement, a customer is assigned a return authorization number
- The customer then ships the equipment to Husqvarna with all the components it came with or is directed to the nearest Husqvarna repair center for repair.
Husqvarna suggests the customer ships the equipment with a carrier that offers tracking and insurance service as Husqvarna will not bear the cost of damaged or lost equipment during return.
- Husqvarna receives the shipment and inspects the equipment. Depending on its condition they can either approve or deny refund or replacement or refund the customer partially.
Returns turn-around time
Husqvarna assures customers of 10-15 business days from the date they receive their return shipment for the refund to be credited to the customer.
Frequently Asked Questions
- Where will my refund be credited?
Husqvarna credits the refund to the credit card that was used for the original purchase.
- How long does it take for Husqvarna to process refunds?
Refunds processing takes between 10-15 business days from the date Husqvarna receives your return shipment.
- Who bears the cost of return?
Husqvarna will only refund the customer the cost of the return if the error was on their side otherwise the cost is borne by the customer.
- What happens to my return if I did not have a return authorization number?
The return may be rejected.
- What if my return is lost or damaged during shipping?
All returns that are lost or damaged during shipment are to be compensated by the carrier if it was insured; otherwise Husqvarna will not refund, repair, or replace.
- How do I contact Husqvarna Customer Care for a return?
In https://www.husqvarna.com/us/ click How can we help? widget
