Cotton On is one of the seven brands operating under Cotton On Group, a locally owned private company headquartered in Australia. With over 1,500 store locations across eighteen countries, Cotton On is one of the largest global clothing brands.While shopping, it is common for individuals to make regretful purchases, remain dissatisfied with the product they receive or receive a faulty product. It is in these scenarios; the returns option comes in handy. Let us look at what the global fashion retailer Cotton On offers in its return policy.
Cotton On Return Policy
Operating in several countries, the company follows different return policies depending on the location.
The company claims to offer an easy exchange and returns for its customers if they change their minds. Cotton On has a total return and exchange policy if the purchased items are new and unused. Here’s detailed information on Cotton On US Return Policy.
Cotton On US Return Policy
The Company’s Return Policy in the US offers to cover the customers for change in mind returns and faulty item returns. The return or exchange policy allows the customers to return/exchange their purchases at any Cotton On stores or online via mail. It should be noted that the returns via mail are available only for online orders.
Return Policy Conditions
In case of a wrong order, the company takes complete responsibility. However, in the case of change of mind returns, customers should ensure that their order falls within the policy and meets the requirements. Here are the conditions that the order should meet to be eligible for the returns-
- A valid invoice or proof of purchase is necessary to return the order.
- Online purchases can be returned in-store. However, in-store purchases cannot be returned via post.
- In the case of online purchases returned in-store, shipping charges won’t be refunded except for faulty returns.
- Customers can return the purchases made from any Cotton On Group’s brands either online or in-store at any time by producing valid receipts.
- Certain products like earrings, personalized items, cosmetics, gift cards, smile maker products, samples, underwear, etc., aren’t accepted for returns.
- Only swimwear with hygiene stickers and swim tags are accepted for returns.
- The returned items should be unused unwashed, with all the original labels and tags intact.
- In most cases, customers receive their refund in the original form of payment for their purchase. If this doesn’t happen, they should provide personal details for processing the returns.
Returning a Purchase in Store
- After ensuring that your purchase is eligible for returns, visit the Cotton On website to find the nearest store.
- Acquaint yourself with the order you want to return, receipt of the purchase, and the card used for the transaction while visiting the store.
Returning a Purchase Online via Mail
As of now, Cotton On only allows online purchases to be returned via mail. In-store purchases cannot be returned by mail. To return an online purchase-
- Visit Cotton On’s returns, refund, and exchange page, locate the UPS returns label, and click on ‘create a UPS returns label.’
- Login with your details to download the return label.
- Pack the purchase, print the UPS returns label, and paste it on the returns item.
- Visit the nearest Post office and drop off the order.
Refund For Returns
- Faulty Returns- For faulty returns, customers will receive a refund of the shipping charges if the entire order is being returned. However, customers should produce proof of paying for the shipping amount.
- In-store Returns- While returning the product in-store, customers will receive an instant refund or exchange if everything is clear. However, the store doesn’t offer refunds for transactions made with Quad pay, Klarna, or Afterpay.
- Online Returns- For online returns, a refund for the order gets initiated once the order is received at the other end, which usually takes up to ten days. Customers who make online returns will receive an email once the refund is processed.
Conclusion
Cotton On is one of the seven subsidiary companies operating under the Cotton On Group, its headquarters in Australia. The global fashion retailer has an unlimited return policy covering its customers for faulty item returns and change in mind returns. Customers can return the eligible purchases by visiting nearby Cotton On stores or sending them via post for online purchases. Only orders that meet the return policy conditions are eligible for returns. Customers will receive an instant refund after returning an order in-store. In the case of online returns, it usually takes up to ten days to process the refund.
Frequently Asked Questions
Can I return a Cotton On purchase after 30 days?
Yes. Cotton On has a total return and exchange policy, meaning that the customers can return/exchange their purchase at any point in time. Provided they should be new, unused with all the tags and stickers intact, along with a valid proof of purchase.
What Cotton On stores are currently open?
Currently, all the 133 Cotton On stores in the US are open and are operating with extra precautions. Visit Cotton On’s website to find the nearest store and its opening hours.
Does the returns refund include shipping charges?
There won’t be any refund of shipping charges for change of mind returns. However, in case of faulty returns, shipping charges will be refunded if the entire order is returned and there are no other items listed on the invoice that isn’t returned.
When can I expect to receive my refund?
The refund will be processed immediately once the return reaches the warehouse, and an email intimating the same will be sent to the customer. The refund amount will be reflected in the account within 1-5 business days, starting from the day of processing.
