Allowing customers to return purchased items at a retail store if they are not satisfied or happy with them following some set guidelines helps the stores to increase their sales and gain their customer trust. The guidelines governing the returns are set by the stores and must be followed by the store and the customer to avoid any conflict during the process ensuring customers’ satisfaction. This article explains Currys Phone Return Policy.
Currys Phone Return Policy
The Currys phone return policy sets the rules and guidelines followed by the Currys store and customers when returning a phone. The policy ensures the customer trusts the phones sold at Currys and are satisfied with their purchases. For a successful return, the customer should ensure they adhere to the terms and conditions provided to get approval for the return, and Currys will either give a customer a refund, an exchange, or repair the phone depending on the reason provided.
1. Currys mobile phone return period
For a faulty phone, a customer should return it to Currys within 30 days from the purchase or delivery date, unwanted phones purchased online are to be returned within 14 days if purchased in a Currys store its return period is 21 days.
2. Reasons for returning a mobile phone to Currys
A customer in need of returning a phone to Currys is allowed to do so by providing reasons for the return. The reasons for the return can either be damaged phone during delivery, have a manufacturer’s defect making it not function as it should, a customer received an incorrect order, or the customer does not want the phone anymore maybe due to delayed delivery.
3. How to return a mobile phone to Currys?
Before a customer returns their phone to Currys they are required to ensure the phone does not contain any personal information, the phone and all its original contents e.g. accessories and manuals in the original packaging are in a good state, and they have the original receipt to use as proof of purchase. If the phone has any security lock features the customer should deactivate them and remove the SIM card. The process of returning a phone to Currys depends on where the purchase was made and the reason for return as outlined below.
Returning phones purchased online
The customer is then to get in touch with Currys by calling 0344 561 0000 to request for the return and will be required to provide the return reasons that need to be approved before any return process commences. If approved, Currys will send the customer the Return label to use during return. The customer then packs their phone and all their contents and attaches the Return label, then takes the package to DPD Pickup Shop to be shipped to Currys who will exchange, refund, or repair the phone for the customer.
Returning defective phone
To return a defective phone, a customer can either visit the nearest Currys store or get in touch with Currys by visiting https://www.currys.co.uk/services/webchat.html. If the return is approved can either be directed to the nearest Currys store near them or they will be required to fill in a return form and take their package for postage to Currys at DPD pickup shop or get the package collected from their home to be shipped to Currys.
Unwanted phone purchase
If a customer has changed their mind on the phone they have purchased from Currys, they can return it to any Currys store near them or can either fill in a return form and take their package for postage to Currys at DPD pickup shop or get the package collected from their home to be shipped to Currys.
Damaged phone or incorrect order
The customer whose phone has been damaged and would like to return it to Currys is required to first get in touch with Currys using www.currys.co.uk/services/webchat.html and get the package collected from their home to be shipped to Currys for exchange or refund.
4. Refund period in Currys mobile phone return policy
The refund process begins once the returned package reaches Currys where Currys will verify the condition of the phone and its contents and start processing the refund. Currys guarantees customers to receive their phone refund within 14 days from the date the returned package was delivered to Currys.
Limitations to Currys mobile phone return policy
A customer cannot return the phone they bought online to a Currys store as the return will not be accepted but the customer must contact Currys for the return approval and instructions.
If a customer’s phone is damaged accidentally, neglected, or due to wear and tear Currys will not offer repair services of such phone as the reasons leading to damage is not covered in the Currys phone return policy.
Conclusion
The Currys phone return policy is a marketing strategy used to assure customers of a guaranteed refund, exchange, or repair of their phones if the phone meets the required terms and conditions set. The policy benefits the store as customers get to trust their products more and feel the store cares for their satisfaction.
To know about Currys return policy, click here.
