Currys is an electric retailing store. It is owned by curry plc. The major products of Currys include electrical home appliances. It was initiated in the year 1884. Currys is a British store mainly operating in the United Kingdom and the Republic of Ireland. Currys was originally started as a bicycle store. With increasing time, Currys started selling electronic home appliances as its major product. Currys is a big name in the electronic retailing business. They have a wide category of products. More than that, they have a great understanding of customers’ behavior. Currys allow their user the option of returning their unused and unpacked products within 21 days from the purchase at the full refund guarantee for no particular reason. Other detailed information is given below. Let’s know about Currys Return Policy.
Currys Return Policy:
Currys has its products mainly based on electronic home appliances or other electronics such as PCs, etc. Currys has its return policy designed by keeping customers’ needs and thought processes in consideration. Any product purchased can be returned within 21 days in its original and unpacked condition.
This will also allow the customer the option of getting a full refund back or replacing the product with some other thing of similar value.If any product is opened, but still has its original form maintained. Then that product can be returned within 14 days. The opening of the product should be for inspection purposes only.Any product not found in good condition is not applicable for return or refund as per the Currys return policy.
Conditions for products to be returned.
- Any product being returned to Currys should be in its original condition.
- The product should not be unpacked and should have all of the items returned together. Inclusive of free items also.
- To return products after opening, the opened product should be returned in good condition only. All the stickers should be in the same place.
- For products like software and CDs. They should be unused for returning. Or else, Currys can decline the return.
- For faulty products, one can report back to Currys within 30 days. This report can be related to anything such as faulty product or missing product, etc.
- If customers want to return faulty products, they can select any of the available methods to return the product and get a full refund.
Methods Of Returning Products:
There are two methods of buying a product from Currys. One can either purchase the product by visiting the trail store or can take the help of a digital platform and order from its e-commerce website. Depending upon the method used for the purchase, one can select the method of returning with the same option.
Visiting The Store.
Products purchased from the store need to be returned at the store only. Also, the products purchased from the online platform can be returned to the store directly. The biggest advantage of this option is that it can transfer the refund on the same day. The only condition required is to carry the original buying slip while returning the product. The condition for returning a product remains the same as described above.
Online Return Method.
Items bought online can be returned by just emailing them. The things to include in an email are item descriptions and requests. The email address to send your request is customer.services@currys.co.uk. The product conditions should be as described above. All you need to do is send an email to the given address. Once verified, they will arrange for the return and refund of the product.
Wrap-Up:
Currys have their business going great from the time it was introduced. The start of Currys was from the single product Bicycle. Now it has evolved to several products such as home appliances and electronics. The products sold by them are not the only thing remarkable about them. The return policy of Currys is another remarkable thing of Currys. The return policy of Currys is described in the above text.
Frequently Asked Questions:
- When can I get my refund after online Returning of a product?
One can expect to get the refund within 3-5 working days after receiving the returned product.
- Who is eligible to pay for delivery fees while returning a product using an online method?
If the product was received in faulty condition, the delivery fees will be paid by Currys. And if the product was returned with no proper reason such as missing or broken parts. The. The delivery fee is paid by the customer itself.
- Can I return a faulty product after 30 days?
Yes, you can return the faulty product even after 30 days. But the policy under which you will be returning the product will be the warranty attached with that product. Depending upon the product, Currys can either exchange the product or can just repair it at your home only.
