Tuft and Needle (T&N) is an American mattress and bedding company founded on July 19, 2012, and its headquarters are based in Phoenix, Arizona, US. Tuft and Needle merged with Serta Simmons on September 28, 2018, and continues in operation. The company’s products include mattresses, bedding, and furniture. Let’s know about Tuft and Needle Mattress Return Policy.
To remain at the top of the mattresses, bedding, and furniture business, Tuft and Needle have mattress return policies designed to address its customers in case of dissatisfaction and unexpected product damages. 100-Night Trial Policy and limited warranties are such policies that allow the customers to return the products if they are not satisfied with them or are defective
This article shall delve into details about the two policies and other relevant information. Keep reading!
The 100-Night Trial Policy, what does it mean?
This policy states that if a customer is not satisfied with the product (Mattress, Topper, or DOG Bed) for any reason, they may return the product to the original point of purchase within 100 nights from the delivery date and get a full refund of the amount they spend on the product. Because of the large expenses of shipping fees and processing, customers who want to take advantage of this offer must be from the US at the time of return.
How to return a product under the 100-Night Trial Policy?
This return policy covers several items related to the bedroom and has different return procedures for the various items under the category.
Returning Tuft and Needle pouch, box foundation, or metal base.
Customers who are not satisfied with such products within 100 nights from the day of purchase are expected to reach out to the T&N support team to initiate the return process. Upon receiving the notification, T&N will schedule a product pickup. Once the product has reached the T&N, a refund is processed and issued to the customer.
Returning T&N pillow, Duvet insert, Down Duvet, Protector
The same process as above is followed for these products’ returns. Upon successful verification, refunds are made accordingly.
Returning Wood Bed Frame, Contrast Platform Bed, or Adjustable Bed Frame
Customers who purchase the above products are expected to thoroughly inspect these products within three days of delivery to identify any physical damage to the product. If there is physical damage or a defect within three days of delivery, customers are advised to report the defects within three days; failure to do so invalidates the 100-Nights Trial Policy. If there is no defect and the product is in a perfect state, the policy still holds; thus, the customer can contact the T&N support team to arrange a return.
How many times can one take advantage of the 100-Nights Trial Policy?
This policy has its terms and limits; as such, a household can only return a product once a year. And should be done directly with T&N within 100 days of product reception
Does the 100-Night Trial Policy apply to T&N products sellers?
This policy applies to original purchases of genuine T&N products bought directly from TN.com and those made at their stores and authorized distributors.
Purchases made from other T&N authorized distributors such as Amazon, Lowe, Crate & Barrel, or any other source may not be eligible for the 100-Nights Trial Police. Customers who buy products from such other vendors have to review their return policies. All the returns require proof of original purchase and dates of purchases
10-Year Limited Mattress Warranty
This policy addresses the material defects resulting from defective materials or artistry in the purchased product. The policy assumes that the customer uses the product responsibly and only for the intended purpose, and at the time of return, the product is owned and controlled by the original buyer. The policy covers the following defects:
- Any manufacturing flaw resulting in any edge of the product exceeding the dimensional specifications by one inch
- Assuming the mattress has appropriate support, any visible sag greater that ¾ of an inch below the cover level qualifies as a defect that needs resolution
- Any physical flaw in the foam material that causes it to crack under normal household use
- Manufacturing defects that may lead to stitches unraveling or fabric tearing
Defective products that meet the policy requirements are either repaired or replaced with another product of the same. If the customer desires a replacement with a more expensive product, they will have to account for the price difference.
In conclusion, T&N has a 100-Nights Trial Policy that allows customers to return the products purchased from the company within 100 nights from the day of purchase and get a full refund if they are not satisfied with the product. They also have a 10-Year warranty policy that resolves defects from poor craft and low-quality materials.
FAQs
What happens to the Tuft and Needle Mattresses returned?
Mattresses returned through the 100-Nights Trial policy is in most cases donated to a charitable organization preferred by the customer or any other
Do the 100-Night Trial policy refunds include the shipping fees?
Refunds under this policy include the shipping fees paid alongside the product’s price. However, the shipping fees paid for the original delivery will not be refunded for the customers who live in Hawaii and Alaska.
How Long Does The Limited Warranty Coverage Last?
The New T&N mattress comes with a 10-year warranty applicable from the date of purchase
